We are here to help

Whilst we will always do our utmost to ensure our service is always of the highest level, should you have any issues or concerns, Nova Energy has a free comprehensive complaint investigation process in place to ensure such issues or concerns are thoroughly reviewed. You can raise a complaint (including a complaint in relation to disputed charges on your account) by contacting our customer care team on 0800 668 242, or by writing to us at:

Complaints Resolution Officer
Nova Energy
PO Box 8044
Auckland 1150

Email: complaints@novaenergy.co.nz
Fax: 0800 200 427

If however you feel your complaint is not getting the response it deserves from us, Nova Energy is a member of the Electricity and Gas Complaints Commissioner Scheme. This is an independent scheme that is dedicated to resolving electricity and gas complaints in a fair and equitable manner, at no cost to you.

The contact details for the scheme are:

The Electricity & Gas Complaints Commission
PO Box 5875
Lambton Quay
Wellington 6145
Freepost 192682

Phone: 0800 22 33 40
Email: info@egcomplaints.co.nz
Website: www.egcomplaints.co.nz