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Customer Views

Nova Energy prides itself on providing great service and great value energy. We've won awards for our service - like the Deloitte Energy Awards - Energy Retailer of the Year 2016 award and the Roy Morgan customer satisfaction awards electricity provider 2015/16, gas provider of the year 2012, 2013 and 2014 as well as 2014 CRM energy retailer contact centre of the year.

We want to build on these achievements so we would like to know what you think about the products and services we offer. 
You can share your views by signing up to our Customer Panel. It will only take a minute, and we will include you in a few quick surveys we run throughout the year. This gives you the chance to have your say.  
Signing up by 31 March 2017 enters you in the prize draw for a $500 credit (including GST) on your Nova Energy bill.  See below for the full terms and conditions

To sign up right now please click here. 

Prize Draw Terms and Conditions

There will be 2 prize draws, one for Nova Energy residential customers and one for Nova Energy commercial customers. The winner of each prize draw will receive one $500 credit (including GST) on their next Nova Energy bill. To be eligible to enter the prize draw you must be an existing Nova Energy customer and join the Nova Energy Customer Panel by no later than 31 March 2017. The prize draws will each take place on 3 April 2017 and the winners will be chosen at random. The winners will be notified by telephone or email within 48 hours after the prize draws. If either winner is unable to be contacted within this time, a re-draw for that particular prize will take place. The prizes are not negotiable, transferable or redeemable for cash. By entering this prize draw, you acknowledge that you have read and accepted these terms and conditions. Nova Energy’s decisions on all matters, including eligibility of entries, operation of prize draw and allocation of prize is final and no correspondence will be entered into. Nova Energy reserves the right to add any additional promotions or amend these terms and conditions in any way at any time.