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Electricity Authority and Gas Industry Company Levy Changes

From 1 October 2017, the Electricity Authority Levy (EA Levy) and Gas Industry Company Levy (GIC Levy) that you are charged by Nova Energy will change. Click here for more information

 


 

Lake Aniwhenua

Nova Energy on behalf of Southern Generation Partnership Limited would like to advise that the water level of Lake Aniwhenua will be lowered by up to two meters below its normal minimum operating level for a period of up to 7 days commencing Monday 3rd April 2017. Any updates to the timing of this activity will be posted in this section of the website.

 


Fraud Warning

Nova Energy Limited has been made aware that customers of some energy retailers are receiving calls in which demands are being made for payments alleged to be due, with the caller threatening to cut off power if payment is not made.

If you are in any doubt about the validity of a caller, a genuine call from Nova can be verified by phoning us back on 0800 668 236.

Before disconnecting anyone's energy supply, Nova would give several days written notice and would let them know the steps to take to prevent this happening.

If you believe you might have been affected by a bogus call, you should call your bank.

See here for more information and a translation of the security alert in Te Reo Māori, Samoan, Hindi & Chinese.


Natural Gas and LPG Customer Carbon Charge Changes

From 1 January 2017, we will increase the carbon charge component of all our LPG and residential and non-fixed price commercial natural gas pricing. For more information click here.

 


Lake Aniwhenua

Nova Energy would like to advise that the water level of Lake Aniwhenua will be lowered by up to two meters below its normal minimum operating level for a period of up to 10 days commencing Wednesday 13th April 2016. Any updates to the timing of this activity will be posted in this section of the website.

 


Electricity and natural gas price changes

From 20 April 2016 our residential and business electricity and residential natural gas prices will change. For more information on the changes click here.

 


 

Lake Aniwhenua - Update

Nova Energy would like to advise that it has completed the drawdown of Lake Aniwhenua. The lake is planned to be back at normal operating levels on Friday 4 March 2016.

 


 

Lake Aniwhenua

Nova Energy would like to advise that the water level of Lake Aniwhenua will be lowered by up to two meters below its normal minimum operating level for a period of up to 10 days commencing Wednesday 24 February 2016. Any updates to the timing of this activity will be posted in this section of the website.

 


 

Nova Energy Offers New Online Tool To Compare Retail Electricity Price

Nova Energy has launched a new online Energy Bill Comparison Calculator which allows potential residential customers to directly compare their existing energy retailer’s pricing with how much they could potentially save by being a Nova customer.

The online calculator empowers customers to compare Nova’s prices for a range of energy types – electricity, natural gas and bottled LPG – with those of their current retailer.  The calculator has the added benefit of delivering a direct comparison which demonstrates real savings based on actual consumption levels specific to the consumer, rather than an estimate based on average consumer information.  Prospective customers can then sign up with Nova from the calculator.

Nova offers a range of great value energy for Kiwi families and the Energy Bill Comparison Calculator is a way to encourage New Zealand consumers to take advantage of competitive electricity pricing options. Changing electricity suppliers is straightforward, with a recent Electricity Authority survey of consumers showing more than 90% found it easy.

Nova Energy Chief Executive Babu Bahirathan notes more than 100,000 Kiwi families and businesses are customers of Nova.

 “We provide a smart mix of energy options to suit a family’s needs, and we offer great service. We try to keep things straightforward and easy to understand, and our team is based right here in New Zealand. So you can talk to a local person when you need us.”

These are some of the reasons Nova Energy has won awards for service - like the Roy Morgan customer satisfaction award for gas provider of the year 2012, 2013 and 2014 and the Best Energy Retail Contact Centre at the 2014 CRM Contact Centre Awards.

Customers who have switched over to Nova tell us they switched because we have helped them save on their energy bill.

Over the past year Nova Energy’s television marketing campaign with Greg Grover has grown Nova’s brand awareness with Kiwi families and businesses, and Greg is back on air with a new ad to promote the Energy Bill Comparison Calculator.

 


 

Fraud Warning

Nova Energy Limited has been made aware that customers of some energy retailers are receiving calls in which demands are being made for payments alleged to be due, with the caller threatening to cut off power if payment is not made.

If you are in any doubt about the validity of a caller, a genuine call from Nova can be verified by phoning us back on 0800 668 236.

Before disconnecting anyone's energy supply, Nova would give several days written notice and would let them know the steps to take to prevent this happening.

If you believe you might have been affected by a bogus call, you should call your bank.

 


 

Electricity Authority and Gas Industry Company Levy Changes

From 1 October 2015, the Electricity Authority Levy (EA Levy) and Gas Industry Company Levy (GIC Levy) on your Nova Energy bill will change.*

The Electricity Authority is a government entity responsible for the efficient operation of the New Zealand electricity market. The Gas Industry Company is the entity responsible for developing gas industry arrangements that ensure gas is delivered safely, efficiently and reliably to all customers. Both entities charge Nova Energy a levy, which is a cost we recover from our customers.

Each year, the Electricity Authority and the Gas Industry Company reviews the levies that they charge energy retailers. Nova Energy then reviews the levy charges that we pass on to our customers, including taking into account any provision for prompt payment discounts that are applicable to our customers’ pricing.

Nova Energy last changed the EA Levy and the GIC Levy charges that we passed on to our customers on 1 October 2014. 

EA Levy changes

The EA Levy charge will vary depending on how many kilowatt hours (kWh) of electricity you use.
The current EA Levy charges are:

  • 0.21 cents (excluding GST and before any applicable prompt payment discount) per kilowatt hour (kWh) for residential electricity customers on Nova Energy’s prompt payment discount plans; and
  • 0.18 cents (excluding GST) per kilowatt hour (kWh) for commercial electricity customers and residential electricity customers on non-prompt payment discount plans.*

From 1 October 2015, the EA Levy charges will reduce to 0.17 cents (excluding GST and before any applicable prompt payment discount) per kilowatt hour (kWh) for all electricity customers.* 

GIC Levy changes

The GIC Levy is charged to you as a daily charge for each natural gas Installation Control Point (ICP) that you have at your property.

The current GIC Levy charges are:

  • 1.766 cents per day (excluding GST and before any applicable prompt payment discount) for residential natural gas customers on Nova Energy’s prompt payment discount plans; and
  • 1.502 cents per day (excluding GST) for commercial natural gas customers and residential natural gas customers on non-prompt payment discount plans.*

From 1 October 2015, the GIC Levy charges will increase as follows:

  • for residential natural gas customers on Nova Energy’s prompt payment discount plans, the GIC Levy charge will increase to 2.25 cents per day (excluding GST and before any applicable prompt payment discount); and
  • for commercial natural gas customers and residential customers on non-prompt payment discount plans, the GIC Levy charge will increase to 1.91 cents per day (excluding GST).*

For more information on how the Electricity Authority and Gas Industry Company are funded and the levy charges themselves, please visit the Electricity Authority and Gas Industry Company websites.

*The EA Levy and GIC Levy charges applicable to “Time of Use” commercial electricity and natural gas customers are managed separately.

 


 

Winter's here: Tips to control your energy bill

As winter’s chill bites, there are a lot of things you can do to help control your power usage and your energy bills. Here are some inexpensive measures that you can take.

Energy Savings Tips

  • Turn your appliances off at the wall when you aren’t using them. Appliances that use standby power can account for 7 per cent of your power bill.
  • Use a thermostat and timer on heaters.
  • Use draught stopping tape or door snakes along the bottom of doors.
  • ·Close doors and draw curtains at dusk to keep the day's heat in.
  • Replace your four most used light bulbs with energy efficient ones. Each bulb can save you $20 a year.
  • Only have heat pumps and gas fires turned on when you're home and using the room.
  • Dry your clothes outside or on a clothes horse rather than using a clothes dryer
  • Only use heated towel rails when needed, or put them on a timer
  • Defrost your freezer – it will run more efficiently
  • Check your fridge door seals and replace them if they look worn or there are gaps

For further tips go to the EECA Energy Wise website www.energywise.govt.nz

 


 

Nova Considering Power Station Options

Nova is considering options to develop its generation portfolio to ensure it continues to meet its customer energy demand.

In July 2015 Nova received Expressions of Interest (EOI) from parties interested in a contract for a new 100 megawatt gas-fired power station, as one of several options available to the company. The EOI was part of a process for Nova to refine and consider innovative options to develop its generation portfolio and contribute to security of supply for New Zealand energy users.

One of the options is to progress a well advanced project for the construction of a 100 MW open cycle gas turbine (OCGT) power plant located on land owned by Nova at Junction Road, New Plymouth. As well as having the required consents in place, Nova has completed some preliminary engineering work. 

At this point, Nova has not committed to a start date for this project.

 


 

Fraud Warning

Nova Energy Limited has been made aware that people are receiving calls in which demands are being made for payments alleged to be due to Nova, with the caller threatening to cut off power if payment is not made.

A genuine call from Nova can be verified by calling us back on 0800 668 236.

Before disconnecting your energy supply, Nova would give you several days written notice and would let you know the steps to take to prevent this happening.

If you believe you might have been affected by a bogus call, you should call your  bank.

Police are investigating the calls, and would like to hear from anyone who believes they have been targeted.

Any information can be provided to Detective Craig Whitley at Wellington CIB on 04 381 2000.

 


 

Smart meter information

For a fact sheet answers some questions commonly asked by households about smart meters please click here.