About

Award-winning Kiwi service

At Nova Energy we treat our customers the way you’d expect of a genuine Kiwi organisation. Our friendly people are based right here in New Zealand, so you can talk to a person locally when you need us.

We’re proud of our good, honest kiwi service - it’s so good we’ve picked up a bunch of awards (see some of our awards below). We have a great team of passionate, knowledgeable Customer Care staff, who genuinely care about providing quality service to Kiwi families and businesses and who are supported by people throughout the wider Nova Energy business.

We recognise that each of our customers is different. We don’t simply refer to a script - we listen to our customers, understand the enquiry and provide the best possible service with a focus getting the service right first time so that our customers can spend time on the other things in their lives. Our customers really appreciate that and these awards represent the pride we have in providing a consistently high level of service to our customers.

Deloitte Energy Excellence Awards - Energy Retailer of the Year 2016

The Deloitte Energy Excellence Awards recognise excellence and achievement across the electricity, gas, petroleum and transport energy industries. The Energy Retailer of the year award is presented to the retailer with the strongest overall performance in New Zealand for the year and it is assessed by Consumer NZ members through the results of the 2016 Consumer NZ energy providers' survey and a judging panel comprising Consumer NZ and Energy News representatives.

Roy Morgan Research – electricity provider of the year

Nova Energy won the Roy Morgan Research Electricity Provider of the Year 2015/16. The award recognises excellence in overall customer satisfaction. Roy Morgan CEO, Michele Levine, presented the award to businesses that topped their categories by delivering outstanding levels of customer service, as judged by more than 13,000 Kiwi consumers throughout 2015/16.

Roy Morgan Research – gas provider of the year

Nova Energy won the Roy Morgan Research Gas Provider of the Year again in 2017 as well as for three years running - 2012, 2013 and 2014. The award is presented to businesses that topped their respective fields with outstanding levels of customer satisfaction, as judged by almost 10,000 Kiwi’s.

CRM – Energy retailer contact centre of the year

Nova Energy won the industry award for Best Energy Retail Contact Centre at the 2014 CRM Contact Centre Awards. The awards, run by CRM Consulting, recognise excellence in the Contact Centre industry and measure the quality of service being delivered. The awards saw entries from more than 100 call centres across 16 different industries.

The awards were established to provide an annual snap-shot of how New Zealand Contact Centres are responding to customer enquiries over the telephone and via the Internet. The quality of the customer experience provided by the entrant companies is analysed, with transparent criteria that recognises industry best practice.