Award-winning Kiwi service
At Nova Energy we treat our customers the way you’d expect of a genuine Kiwi organisation. Our friendly people are based right here in New Zealand, so you can talk to a person locally when you need us.
We’re proud of our good, honest kiwi service - it’s so good we’ve picked up a bunch of awards (see some of our awards below). We have a great team of passionate, knowledgeable Customer Care staff, who genuinely care about providing quality service to Kiwi families and businesses and who are supported by people throughout the wider Nova Energy business.
We recognise that each of our customers is different. We don’t simply refer to a script - we listen to our customers, understand the enquiry and provide the best possible service with a focus getting the service right first time so that our customers can spend time on the other things in their lives. Our customers really appreciate that and these awards represent the pride we have in providing a consistently high level of service to our customers.