Billing Coordinator

About the Role

We are looking for a technically-minded, customer-focused team member to join our billing team, reporting to the Billing Services Manager. This is a permanent, full-time role based in the heart of Newmarket.

About You
  • You will have experience in a previous customer service role and are competent exploring trends and finding exceptions in billing systems.
  • You will be a competent user in Microsoft office and extremely comfortable using new systems and analysing data.
  • You will enjoy interacting with others, be confident talking on the phone to customers, be responsive to feedback and have resilience during difficult calls.
If you are a team player with an interest in exploring systems and troubleshooting, and have experience analysing billing data with a passion for delivering great customer service, please apply to be a part of our close-knit high performing team.

What we can offer you
  • Nova is proud to be an inclusive workplace. We care about our people and want you to thrive in our environment, so we offer: Free participation in our annual wellness programmes (2021/2022 Energy Awards Well-being Finalist) and company-sponsored annual health assessments and flu vaccinations
  • Access to ongoing learning and development programmes (in-house and external)
  • Competitive salary with annual salary reviews
  • Generous leave provisions including enhanced parental leave benefits, volunteer leave, and the option to purchase additional leave.
  • A chance to build your own capability through learning from some of the industry’s most knowledgeable people who have a desire to share their insights.
  • Supplier offers at discounted rates (think Healthcare, university short courses and vehicle rental to name just a few)
About Nova

Nova Energy is part of the family-owned Todd Corporation, one of New Zealand’s largest and most successful companies. With a family and business history dating back to 1884.

We’re the ones who supply great value energy, broadband and phone services to all kinds of Kiwi homes and businesses. We have office locations in Auckland, Wellington, Tauranga, Whakatane, New Plymouth, and Christchurch.

Please visit to view the position description.

Applications close 11.59pm, Sunday 19 June 2022.