Internet & Services Coordinator (Tauranga)

Who are we?
We’re the ones who supply great value energy, broadband and phone services to all kinds of Kiwi homes and businesses.

Because we’re Kiwis too, we believe in good, friendly service. So, we put a lot of our energy into treating people right. It’s also why our Customer Service Team is based right here in New Zealand. We have office locations in Auckland, Wellington, Tauranga, Whakatane, New Plymouth, and Christchurch.

Nova is part of the family-owned Todd Corporation, one of New Zealand’s largest and most successful companies. With a family and business history dating back to 1884.

What will you be doing?
Changes within the Internet Services team have opened a permanent, full time Internet & Services Coordinator vacancy in our central Newmarket or Tauranga office. This role will provide support across all Nova customers that have purchased Nova Digital products to have all their provisioning needs met and exceeded with a solutions-based methodology and a continuous improvement approach, placing the customer experience as the top priority.

What you’ll need to bring to the role
We are looking for a self-starter who is motivated and can ensure our reputation of an excellent service provider is maintained. You will have experience working in an agile environment and be able to continuously adapt to learnings from customer experience.

The ideal candidate will have a digital, solutions-based approach to problem solving, analyse data or situations with a ‘can do’ attitude, and have a knack for process improvement. If you have relevant work experience within the energy or telco industry, this would be a bonus!

What We Can Offer You
  • We care about our people and want you to thrive in our environment, so we offer annual wellness programmes, learning and development programmes, leadership training, career coaching, opportunity for flexible working arrangements, and a bunch of other good stuff
  • Nova is proud to be an inclusive workplace. We look after one another and genuinely care about what happens outside of the hours of 9am – 5pm.
  • Generous leave provisions including enhanced parental leave benefits, volunteer leave, and the option to purchase additional leave
For more information you can visit our website at and follow this link to review the position description

Applications close 11.59pm, Sunday 19 June 2022.