Metering & New Connections Coordinator

This role is responsible for championing Nova’s service support for all current and future connections and metering needs whilst complying with industry regulations.

The team
Our Metering & New Connections team consists of 4 team members currently. We are a close bunch who motivate, encourage, support each other whilst recognizing and valuing our individual strengths. Our diversity in our experiences and personalities create a fun dynamic which is what shapes us collectively as a team.

About You
To be successful in this role you will have demonstrated experience in a high performing team, deliver an exceptional customer experience and as a bonus, come with strong energy industry back-ground within Metering or Connections.
You’ll recognise that meeting the changing needs of customers is a priority and take action to ensure that the customer is not made to work on the company’s behalf. You’ll be able to analyse data or situations with a positive approach and look at the needs of the business to ensure customer needs are met.

Who are we?
We’re the ones who supply great value energy, broadband and phone services to all kinds of Kiwi homes and businesses.

Because we’re Kiwis too, we believe in good, friendly service. So, we put a lot of our energy into treating people right. It’s also why our Customer Service Team is based right here in New Zealand. We have office locations in Auckland, Wellington, Tauranga, Whakatane, New Plymouth, and Christchurch.

Nova is part of the family-owned Todd Corporation, one of New Zealand’s largest and most successful companies. With a family and business history dating back to 1884.

What we can offer you:
  • A discretionary incentive payment based on your performance and the Company’s
  • Annual wellness programme, learning and development programmes, and a bunch of other good stuff.
  • Flexible work arrangements including up to two days working from home
  • Generous leave provisions including parental leave top ups for 26 weeks, volunteer leave, and the option to purchase additional leave
You can view the position description by following this link and you can learn more about us on our website:

Applications for this role close at 11:59pm, Sunday 28 August 2022.