Call Centre Agent

What will you be doing?
You will be our primary touch point for all Nova Energy customers, taking inbound calls and emails. You will be responsible for helping customers resolve a wide range of queries and have quality conversations while making the complex easy to understand.

We are on the hunt for customer service superstars with the following to grow our awesome Tauranga team:
  • Customer service experience, whether that's retail, reception, contact centres, or hospitality - we want to hear about the experience you have helping customers.
  • Comfortable working to a schedule.
  • Ability to bounce back from challenging conversations.
  • A friendly and professional attitude is a must!
The Team
Our Customer Care team in Tauranga currently consists of the Call Centre Team Leader and 5 agents. We’re passionate about customer service and know how to collaborate and deliver results while enjoying the little things in life – it’s not uncommon to find us spending time together over a shared lunch or putting our singing skills to the test. We’re big on supporting each other’s achievements and our vibrant and diverse team is looking for someone who will join us on our journey to deliver great value, made easy.

Who are we?
We’re the ones who supply great value energy, broadband and phone services to all kinds of Kiwi homes and businesses.

Because we’re Kiwis too, we believe in good, friendly service. So, we put a lot of our energy into treating people right. It’s also why our Customer Service Team is based right here in New Zealand. We have office locations in Auckland, Wellington, Tauranga, Whakatane, New Plymouth, and Christchurch.

Nova is part of the family-owned Todd Corporation, one of New Zealand’s largest and most successful companies. With a family and business history dating back to 1884.

What we can offer you:
  • A discretionary incentive payment based on your performance and the Company’s
  • Annual wellness programme, learning and development programmes, and a bunch of other good stuff.
  • Flexible work arrangements including up to two days working from home
  • Generous leave provisions including parental leave top ups for 26 weeks, volunteer leave, and the option to purchase additional leave
You can view the position description by following this link https://www.novaenergy.co.nz/position-description and you can learn more about us on our website: www.novaenergy.co.nz

Applications for this role close at 11:59pm, Sunday 28 August 2022.