Customer Care Agent

Nova Energy is a nationwide, New Zealand owned company, and we treat our customers the way you'd expect of a genuine Kiwi organisation. We provide a smart mix of electricity, gas, broadband and home phone options. We keep things straightforward and easy to understand, and our award-winning Customer Care team is based right here in Whakatane.
We’re looking for customer-focused, technically savvy team players to join our Customer Care team. They’ll be the primary contact point for all Nova Energy customers - responsible for helping customers resolve account queries, providing information about services and taking or initiating action to provide the desired outcome. 
Ideally you will have:
  • An awesome attitude
  • Experience providing outstanding service in a contact centre or customer service role (in an Energy or Telecommunications environment would be an advantage)
  • Strong verbal and written communication skills
  • The ability to relate to a wide range of people
You’ll also need to be comfortable in a dynamic, KPI driven environment and be willing to join an engaged, hardworking team who are committed to our values:
Care - We care about our customers, each other and the job that we do
Dare - We put our hand up, get involved and make things happen
Share - We work together and share knowledge to achieve great things
Cheer - We encourage each other and celebrate a job well done
This is a 40 hour per week shift position between the hours of 7.30am to 7:00pm, Monday to Friday. This role is crucial to Nova Energy as your phone and email-based interactions with our customers reflects our reputation in the public domain.
We’ve won awards for our customer service. If you would enjoy being a part of our engaged and motivated Customer Care team in our Whakatane office, please do not hesitate to apply for this role via the applicable link. You can view the position description by following this link and you can learn more about us on our website:
Applications for this role close at 11:59pm Sunday 29 November 2020 and interviews will commence during the application period.