Customer Care Agent

Customer Care Agent
Nova Energy is a nationwide, New Zealand owned company, and we treat our customers the way you'd expect of a genuine Kiwi organisation. We provide a smart mix of electricity, gas, broadband and home phone options. We keep things straightforward and easy to understand, and our award-winning Customer Care team is based right here in Whakatane.
We’re looking for customer-focused, technically savvy team players to join our Customer Care team. They’ll be the primary contact point for all Nova Energy customers - responsible for helping customers resolve account queries, providing information about services and taking or initiating action to provide the desired outcome. 

Ideally you will have:
  • An awesome attitude
  • Experience providing outstanding service in a contact centre or customer service role (in an Energy or Telecommunications environment would be an advantage)
  • Strong verbal and written communication skills
  • The ability to relate to a wide range of people
You’ll also need to be comfortable in a dynamic, KPI driven environment and be willing to join an engaged, hardworking team who are committed to our values:

Care - We care about our customers, each other and the job that we do
Dare - We put our hand up, get involved and make things happen
Share - We work together and share knowledge to achieve great things
Cheer - We encourage each other and celebrate a job well done

This is a 40 hour per week shift position between the hours of 7.30am to 7pm Monday to Friday. This role is crucial to Nova Energy as your phone and email-based interactions with our customers reflects our reputation in the public domain.

What We Can Offer You

  • We care about our people and want you to thrive in our environment, so we offer annual wellness programmes, learning and development programmes, leadership training, career coaching, and a bunch of other good stuff.
  • Nova is proud to be an inclusive workplace. We look after one another and genuinely care about what happens outside of the hours of 9am – 5pm.
  • Generous parental leave enhancements for 26 weeks.
  • A dynamic environment with an ever-evolving industry where you can learn, grow and thrive. 
We’ve won awards for our customer service. If you would enjoy being a part of our engaged and motivated Customer Care team in our Whakatane office, please do not hesitate to apply for this role.
Applications close 5pm, Monday 26 April 2021. We will be reviewing applications as they come in on a rolling basis and scheduling interviews accordingly.
For more information you can visit our website at and follow this link to review the position description