Great value broadband

Our fast, unlimited broadband plans let you surf, stream and live online.

  • Bonus

    12 month term
    / month
    $92
    • Unlimited data
    • Modem included
    • Get $15 off your first 12 bills
    Includes...

    $180 in discounts 

    broadbandelectricity

    $15 DELIVERY CHARGE APPLIES TO MODEMS. Only available with energy.Available only to selected new residential broadband customers who also receive energy (on a separate plan) and who meet our eligibility and acceptance criteria. If you don't have fibre installed, we will switch you to the broadband type already connected.

    Bonus Broadband Plan Special Terms 2020

    The supply of broadband and phone services under this Bonus Broadband Plan (“Plan”) is in accordance with Nova Energy’s General Terms and Conditions for Residential Internet and/or Phone Customers, including Nova’s Fair Use Policy, which are available at www.novaenergy.co.nz (“General Terms”) and the following special terms (“Special Terms”):

    1. This Plan is only available to selected new residential broadband customers in our service regions who also sign up for (or who already receive) electricity and/or natural gas services from us at the same property. Please visit novaenergy.co.nz for the regions we currently service.
    2. To be eligible for this Plan you must:
      a) not have accepted any other broadband offer from us within the past 12 months; and
      b) if you are a new energy customer, sign up your electricity and/or your natural gas supply with us at the same property on a separate energy plan applicable for your area and metering set-up; or
      c) if you are an existing energy customer, remain on your existing electricity and/or natural gas plan.
    3. The term of this Plan is 12 months (“Term”).
    4. This Plan includes:
      a) unlimited broadband data (subject to our Fair Use Policy), delivered over an ADSL, VDSL or Fibre connection; and
      b) a new modem (plus twin cordless phone handsets if you purchase our home phone service). Please note that a $15 delivery fee applies.
    5. You will receive a $15 discount (including GST) off your first 12 broadband invoices. Your total discounts will be $180. Discounts are not transferable, exchangeable or redeemable, and no cash alternative is available.
    6. If you end the Plan for any reason before the end of the Term, an early termination fee of $250 (including GST) may apply.
    7. This Plan cannot be transferred to a different property and will end if you move, in which case the early termination fee may apply. However, if you move to a new house during the Term and continue your broadband supply with us, the early termination fee may be waived at our sole discretion. Please note that depending on where you move to, our broadband services may not be available at your new home or the pricing may be different.
    8. You have the option to purchase our add-on home phone services with this Plan, which you may start at any time, or cancel at any time on 30 days’ notice to us.
    9. Our standard home phone service includes unlimited calls to NZ landlines, subject to our Fair Use Policy. Separate NZ mobile and international landline calling packages can be added at any time at an additional cost.
    10. If you purchase our phone service, please note that:
      a) you are required to use the modem we supply;
      b) you'll no longer have a fixed landline for your calling. Instead, your calls will be delivered over your internet connection;
      c) if there is a power or internet outage or other internet disabling event (including impeded wireless range within your home, equipment being disconnected from wall sockets etc.) you will be unable to make calls using our phone service, including Emergency 111 calls. We recommend you maintain or have access to a mobile phone service and keep a charged mobile phone at your premises in case you need access to 111 and other emergency call services in cases of service disruption;
      d) if you rely on a medical alarm, life-support or other critical-support or monitored service, and your existing third-party service provider cannot guarantee its compatibility with our internet/phone services, you should not sign up for our services; and
      e) calls to “0900”, “018”, “0161”, “0172” and “059” numbers, switched digital (data) calls, collect calls, audio conferencing, and calling card calls are excluded from all our phone services.
    11. Fibre installation is free for standard residential broadband and phone connections. However, a connection fee may apply to non-standard fibre installations and to any new ADSL or VDSL connections (e.g. if fibre is not available at your home and you do not already have an ADSL or VDSL internet connection). We will let you know if any connection fee or other additional charges apply.
    12. There is no prompt payment discount available on this Plan.
    13. Weekly or Fortnightly billing is not available on this Plan.
    14. This Plan is not available in conjunction with any other broadband offer from us.
    15. Standard acceptance criteria apply. If there is a conflict between our General Terms and the Special Terms of this Plan, the Special Terms will apply.
    16. We reserve the right to change or withdraw this Plan at any time without notice.

     

  • TV Bundle

    24 month term
    / month
    $92
    • Unlimited data
    • Modem included
    • Get a 43-inch or 50-inch LG Smart TV
    Show me more

    Available with a fixed term energy plan till 31 March 2022 
    Get a 43-inch LG Smart TV with broadband AND electricity and/or natural gas 
    Upgrade to a 50-inch TV for $199

    Includes a...
    Includes a...

    LG Smart TV

    broadbandelectricity

    $15 DELIVERY CHARGE APPLIES TO MODEMS. If you don't have fibre installed, we will switch you to the broadband type already connected. Available only to selected new residential broadband and energy customers who meet our eligibility and acceptance criteria.

    TV Bundle Plan Special Terms 2020

    The supply of broadband, phone, electricity and/or natural gas services under this TV Bundle Plan (“Plan”) is in accordance with both Nova Energy’s General Terms and Conditions for Residential Energy Customers and Nova Energy’s General Terms and Conditions for Residential Internet and/or Phone Customers, including Nova’s Fair Use Policy, which are both available at www.novaenergy.co.nz (“General Terms”) and the following special terms (“Special Terms”):

    Introduction and Eligibility

    1. This Plan is only available to selected new residential broadband and energy customers in our service regions who sign up for broadband and electricity and/or natural gas services from us at the same property. Please visit novaenergy.co.nz for the regions we currently service.
    2. To be eligible for this Plan you must not have:
      a) accepted any other broadband or energy offer from us within the past 12 months; or
      b) switched your energy supply away from us within the past 12 months.
    3. On this Plan, you will receive a 43” LG 4K Smart TV (model 43UN7340PVC) when you sign up broadband and electricity or natural gas.
    4. You can choose to upgrade to a 50” TV (model 50UN7340PVC) at the time you sign up for an additional cost of $199 (including GST). This will be charged to your Nova account.

    Broadband Supply Terms

    1. The term for broadband under this Plan is 24 months (“Broadband Term”) and includes:
      a) unlimited broadband data (subject to our Fair Use Policy), delivered over an ADSL, VDSL or Fibre connection; and
      b) a new modem (plus twin cordless phone handsets if you purchase our home phone service). Please note that a $15 delivery fee applies.
    2. If you end this Plan for any reason before the end of your Broadband Term, an early termination fee of $600 (including GST) may apply.
    3. This Plan cannot be transferred to a different property and will end if you move, in which case the early termination fee may apply. However, if you move to a new house during the Broadband Term and continue your broadband supply with us, the early termination fee may be waived at our sole discretion. Please note that depending on where you move to, our broadband services may not be available at your new home or the pricing may be different.

    Energy Supply Terms

    1. On this Plan, your electricity and/or natural gas pricing will stay the same until 31 March 2022 (“Energy Term”), unless we adjust your pricing:
      a) due to changes to taxes (e.g., GST), levies (including the Electricity Authority Levy and/or Gas Industry Company Levy), the NZ Emissions Trading Scheme, or any other governmental or regulatory changes; or
      b) if, for any reason, the information we have relied on to set your pricing is incorrect and/or requires amendment (e.g., if your metering set-up or capacity and/or pricing category is incorrect or changes during the Energy Term).
    2. If you end the Plan for any reason before the end of the Energy Term (e.g. by switching your electricity and/or natural gas supply to another retailer, or if you move to a different property), an early termination fee may apply in respect of each electricity and natural gas Installation Control Point (“ICP”). This fee will be calculated from the date(s) each ICP supply started under the Plan, and will comprise:
      a) an Administration Fee of $50 (including GST); and
      b) a Variable Fee of $100 (including GST) which reduces by $10 for every full 30-day period that the ICP has been on the Plan. For the avoidance of doubt, there will be no part reduction for part 30-day periods.
    3. This Plan cannot be transferred to a different property and will end if you move. However, if you move to a new house during the Energy Term and continue your energy supply with us, the early termination fee may be waived at our sole discretion. Please note that depending on where you move to, our energy services may not be available at your new home or your pricing may be different.
    4. The supply of electricity and/or natural gas under this Plan is only available in selected regions. It does not apply to or include business or Time-of-Use (TOU) sites, unmetered electricity charges, distributed generation (i.e. solar export) pricing, or our standard fees and charges.

    TV Supply Terms

    1. The TV is not transferable, exchangeable or redeemable, and no cash alternative is available.
    2. If the TV models specified in clauses 3 and 4 above are unavailable, we will endeavour to provide you with an alternative model of comparable value. We will let you know if this occurs and give you the option to cancel this agreement without any early termination fee if the alternative model is not acceptable to you.
    3. The cost of initial TV delivery is included under the Plan. However, if you fail or refuse to accept delivery for any reason, additional delivery and/or storage charges may apply. We/our third-party providers will let you know if any additional charges apply.
    4. You agree that:
      a) you are responsible for installing the TV at your property; and
      b) you will bear the risk of any loss, damage or deterioration of or to the TV from date of delivery (but without prejudice to any rights or remedies you might have under the Consumer Guarantees Act 1993, Fair Trading Act 1986 and/or Part 3 of the Contract and Commercial Law Act 2017). You should check the delivery packaging for signs of damage before signing for it and examine the TV for damage before setting it up. If you notice any damage, please contact us immediately.

    Phone Services

    1. You have the option to purchase our add-on home phone services with this Plan, which you may start at any time, or cancel at any time on 30 days’ notice to us.
    2. Our standard home phone service includes unlimited calls to NZ landlines, subject to our Fair Use Policy. Separate NZ mobile and international landline calling packages can be added at any time at an additional cost.
    3. If you purchase our phone service, please note that:
      a) you are required to use the modem we supply;
      b) you'll no longer have a fixed landline for your calling. Instead, your calls will be delivered over your internet connection;
      c) if there is a power or internet outage or other internet disabling event (including impeded wireless range within your home, equipment being disconnected from wall sockets etc.) you will be unable to make calls using our phone service, including Emergency 111 calls. We recommend you maintain or have access to a mobile phone service and keep a charged mobile phone at your premises in case you need access to 111 and other emergency call services in cases of service disruption;
      d) if you rely on a medical alarm, life-support or other critical-support or monitored service, and your existing third-party service provider cannot guarantee its compatibility with our internet/phone services, you should not sign up for our services; and
      e) calls to “0900”, “018”, “0161”, “0172” and “059” numbers, switched digital (data) calls, collect calls, audio conferencing, and calling card calls are excluded from all our phone services.

    General

    1. Fibre installation is free for standard residential broadband and phone connections. However, a connection fee may apply to non-standard fibre installations and to any new ADSL or VDSL connections (e.g. if fibre is not available at your home and you do not already have an ADSL or VDSL internet connection). We will let you know if any connection fee or other additional charges apply.
    2. There is no prompt payment discount available on this Plan.
    3. This Plan is not available in conjunction with any other broadband or energy offer from us.
    4. Standard acceptance criteria apply. If there is a conflict between our General Terms and the Special Terms of this Plan, the Special Terms will apply.
    5. We reserve the right to change or withdraw this Plan at any time without notice.

     

  • Super WiFi

    12 month term
    / month
    $99
    • Unlimited data
    • Modem included
    • Includes two Plume SuperPods™
    Show me more

    Plume optimises your WiFi to give the strongest possible signal.
    Parental controls, guest access and more.
    Only available when you join us for energy too.

    Plus you get...
    Plus you get...

    Plume®

    broadbandelectricity

    $15 DELIVERY CHARGE APPLIES TO MODEMS. Only available to selected new and existing residential broadband customers who also receive energy (on a separate plan) and who meet our eligibility and acceptance criteria. If you don't have fibre installed, we will switch you to the broadband type already connected. 

    Super WiFi Broadband Plan Special Terms 2020

    The supply of broadband and phone services under this Super WiFi Broadband Plan (“Plan”) is in accordance with Nova Energy’s General Terms and Conditions for Residential Broadband and/or Phone Customers, including Nova’s Fair Use Policy, which are available at www.novaenergy.co.nz (“General Terms”) and the following special terms (“Special Terms”):

    1. This Plan is only available to selected residential broadband customers in our service regions who also sign up for (or who already receive) electricity and/or natural gas services from us at the same property.
    2. To be eligible for this Plan you must:
      a) not have accepted any other broadband offer from us within the past 12 months; and
      b) if you are a new energy customer, sign up your electricity and/or your natural gas supply with us at the same property on a separate energy plan applicable for your area and metering set-up; or
      c) if you are an existing energy customer, remain on your existing electricity and/or natural gas plan.
    3. The term of this Plan is 12 months (“Term”).
    4. This Plan includes:
      a) unlimited broadband data (subject to our Fair Use Policy) delivered over an ADSL, VDSL or Fibre connection; and
      b) two Plume SuperPods and a new modem (plus twin cordless phone handsets if you purchase our home phone service). Please note that a $15 delivery fee applies.
      c) our Plume Service included in your monthly broadband charge. The Plume Service is not transferable, exchangeable or redeemable, and no cash alternative is available.
    5. If you end the Plan for any reason before the end of the Term, an early termination fee of $250 (including GST) may apply.
    6. This Plan cannot be transferred to a different property and will end if you move, in which case the early termination fee may apply. However, if you move to a new house during the Term and continue your broadband supply with us, the early termination fee may be waived at our sole discretion. Please note that depending on where you move to, our broadband services may not be available at your new home or the pricing may be different.
    7. You have the option to purchase our add-on home phone services with this Plan, which you may start at any time, or cancel at any time on 30 days’ notice to us.
    8. Our standard home phone service includes unlimited calls to NZ landlines, subject to our Fair Use Policy. Separate NZ mobile and international landline calling packages can be added at any time at an additional cost.
    9. If you purchase our phone service, please note that:
      a) you are required to use the modem we supply;
      b) you'll no longer have a fixed landline for your calling. Instead, your calls will be delivered over your internet connection;
      c) if there is a power or internet outage or other internet disabling event (including impeded wireless range within your home, equipment being disconnected from wall sockets etc.) you will be unable to make calls using our phone service, including Emergency 111 calls. We recommend you maintain or have access to a mobile phone service and keep a charged mobile phone at your premises in case you need access to 111 and other emergency call services in cases of service disruption;
      d) if you rely on a medical alarm, life-support or other critical-support or monitored service, and your existing third-party service provider cannot guarantee its compatibility with our internet/phone services, you should not sign up for our services; and
      e) calls to “0900”, “018”, “0161”, “0172” and “059” numbers, switched digital (data) calls, collect calls, audio conferencing, and calling card calls are excluded from all our phone services.
    10. Fibre installation is free for standard residential broadband and phone connections. However, a connection fee may apply to non-standard fibre installations and to any new ADSL or VDSL connections (e.g. if fibre is not available at your home and you do not already have an ADSL or VDSL internet connection). We will let you know if any connection fee or other additional charges apply.
    11. There is no prompt payment discount available on this Plan.
    12. This Plan is not available in conjunction with any other broadband offer from us.
    13. Standard acceptance criteria apply. If there is a conflict between our General Terms and the Special Terms of this Plan, the Special Terms will apply.
    14. We reserve the right to change or withdraw this Plan at any time without notice.

     

  • Freedom

    No fixed term
    / month
    $95
    • Unlimited data
    • Add a modem for $119
    • Great if you are renting or might be moving soon
    Freedom means...

    No break fees

    broadband

    $15 DELIVERY CHARGE APPLIES TO MODEMS. Available only to selected new and existing residential broadband customers who meet our eligibility and acceptance criteria. If you don't have fibre installed, we will switch you to the broadband type already connected.

    Freedom Broadband Plan Special Terms 2020

    The supply of broadband and phone services under this Freedom Broadband Plan (“Plan”) is in accordance with Nova Energy’s General Terms and Conditions for Residential Broadband and/or Phone Customers, including Nova’s Fair Use Policy, which are available at www.novaenergy.co.nz (“General Terms”) and the following special terms (“Special Terms”):

    1. This Plan is only available to selected residential customers in our service regions. Please visit novaenergy.co.nz for the regions we currently service.
    2. Your pricing on this Plan is not fixed and is subject to change from time to time. We will notify you if your pricing changes.
    3. This Plan includes unlimited broadband data (subject to our Fair Use Policy) delivered over an ADSL, VDSL or Fibre connection.
    4. A new modem is available with this Plan for a one-off charge of $119 on your first invoice. If you choose to purchase our home phone service, there is also a one-off charge of $59 for twin cordless handsets.
    5. Where we need to send you a modem or phone handset, a $15 delivery fee applies.
    6. This Plan cannot be transferred to a different property and will end if you move.
    7. You have the option to purchase our add-on home phone services with this Plan, which you may start at any time, or cancel at any time on 30 days’ notice to us.
    8. Our standard home phone service includes unlimited calls to NZ landlines, subject to our Fair Use Policy. Separate NZ mobile and international landline calling packages can be added at any time at an additional cost.
    9. If you purchase our phone service, please note that:
      a) you are required to purchase and use the modem we supply;
      b) you'll no longer have a fixed landline for your calling. Instead, your calls will be delivered over your internet connection;
      c) if there is a power or internet outage or other internet disabling event (including impeded wireless range within your home, equipment being disconnected from wall sockets etc.) you will be unable to make calls using our phone service, including Emergency 111 calls. We recommend you maintain or have access to a mobile phone service and keep a charged mobile phone at your premises in case you need access to 111 and other emergency call services in cases of service disruption;
      d) if you rely on a medical alarm, life-support or other critical-support or monitored service, and your existing third-party service provider cannot guarantee its compatibility with our internet/phone services, you should not sign up for our services; and
      e) calls to “0900”, “018”, “0161”, “0172” and “059” numbers, switched digital (data) calls, collect calls, audio conferencing, and calling card calls are excluded from all our phone services.
    10. Fibre installation is free for standard residential broadband and phone connections. However, a connection fee may apply to non-standard fibre installations or any new ADSL or VDSL connections (e.g. if fibre is not available at your home and you do not already have an ADSL or VDSL internet connection). We will let you know if any connection fee or other additional charges apply.
    11. There is no prompt payment discount available on this Plan.
    12. Standard acceptance criteria apply. If there is a conflict between our General Terms and the Special Terms of this Plan, the Special Terms will apply.
    13. We reserve the right to change or withdraw this Plan at any time without notice.

     

What can I get at my place?

ADSL/VDSL/Fibre

Nova broadband - how fast?

  • ADSL

    Suitable for light internet users with browsing and some streaming internet needs, and a few devices.

  • VDSL

    Suitable for light-medium internet users with browsing and email needs, and some streaming and gaming needs and a few devices.

  • Fibre

    Speeds up to 100Mbps download and up to 20Mbps upload. Suitable for internet users with medium browsing and streaming internet needs, some gaming and some devices.

  • Fibre Boost

    Speeds of up to 950Mbps download and up to 450Mbps upload. These extra fast speeds are great for high volumes of media or if you need a superior gaming experience.

Plume Wifi

Everyone loves fast and reliable WiFi. But as more devices connect to your network and stream more content, you may start to experience slower performance.

To help bring you the best possible internet experience, we've partnered with Plume® to optimise your WiFi and give you more control over what goes on in your home.

Plume Wifi

Hello, great value broadband and phone plans calling!

You probably know we offer great value energy. We also offer broadband and phones, for even greater value.

The connections are fast and the plans are unlimited (subject to fair use).

To get connected, or just ask a question, our super-friendly NZ-based customer service team will answer you quickly and make everything easy. Like you, they’re Kiwis, so they’ll treat you right.

Hello, great value broadband and phone plans calling!

Frequent questions

Why would I want Fibre?

If your home has a number of devices like smart phones, tablets, PCs, Smart TVs or gaming consoles, you need the speed and bandwidth of fibre (as copper ADSL and VDSL internet connections can get congested as more devices are added to the same connection, and used at the same time).
Comparatively, with a fibre connection you won’t see a drop in speed or function caused by running several devices at the same time.
Fibre is the connection to get the most from the internet now and to be ready for the next generation of services, and with Nova you can get our Fibre 100/20 for the same cost as ADSL or VDSL.
Here’s what fibre lets you enjoy:

  • All the entertainment you can handle. Watch TV, movies, sport and more on Netflix, On Demand, Sky Online, Neon, Amazon Prime, Lightbox and the ever-growing list of providers
  • Streaming music via Spotify, Apple Music, SoundCloud or any other online music source
  • The best gaming experiences. Play faster, get updates quicker and add more players
  • Learn faster. Get more information and access video easily - perfect for any level of education
  • Cloud store easily. Greater upload and download speeds let you store your files safely and access them quickly
  • The freedom to work from home. With fibre anything you need to send, receive or access via the cloud is done quickly and easily.