Payment information for your business

How will I receive my bills?

We can send your bill to you via email or post – all you need to do is let us know how you’d like to receive them.

How do I set up direct debit?

You’ll be able to access a direct debit form from your Welcome Pack but you can also download one here: 

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If you are setting up a bank direct debit download and complete the form then email it to info@novaenergy.co.nz. Please note that all credit card direct debit applications need to be returned by post not via email, also credit card transactions may incur a surcharge equal to 1.5% of the dollar value of each transaction processed.

What other payment options do you offer?

We also offer internet banking, telephone banking, automatic payment and cheque. Any payment authority that you have set up with your current supplier will not transfer to Nova Energy so you’ll need to set up new authorities with us.

Internet and Phone banking

With your bank select “Nova Energy Ltd” as the bill payee. If your bank doesn’t already have Nova Energy Ltd as a bill payee you can set it up yourself  using our bank details below. Please use your customer number as a reference so we can identify your payments.

Nova Energy’s bank details for Natural Gas and Electricity accounts 

Name of bank - ANZ
Name of account - Nova Energy Ltd
Account number - 06-0193-0245097-05
Particulars - your name
Reference - your Nova Energy customer number

Frequent questions

How will I receive my bills?

We can send your bill to you via email or post – all you need to do is let us know how you’d like to receive them.

How do I set up a direct debit?

Online set-up

You can set up your direct debit authority quickly and securely online by clicking the button below.

Set up your direct debit

To set up your direct debit authority online you will need to have your email address (a confirmation email will be sent to this address) and date of birth registered with Nova. You will also need your Nova customer number and your New Zealand bank account details handy.

Please allow 5 days before your bill is due to get your direct debit set up.

Printed form

If you prefer to use a printed form you can download one here:

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For a bank direct debit, you can email the completed form to info@novaenergy.co.nz or post it but for a credit card direct debit, applications need to be returned by post not via email.

Using the printed form please allow 10 days before your bill is due to get your direct debit set up.

Direct Debit notice period

Customers on monthly billing cycles will normally receive a notice 10 days in advance of a direct debit payment transaction.

Canceling your direct debit authority

If you want to cancel your direct debit call us on 0800 668 236 between 7.30am and 7pm Monday to Friday and or email us at info@novaenergy.co.nz