We offer a range of electricity plans designed to suit different households, usage levels and to provide extra services you might like to receive.
To help you decide which electricity plan might suit you best, you should tell us about how you usually use energy in your household and your past electricity consumption.
All our plans include a daily fixed charge and variable electricity usage charge(s), which are based on your meter type and your network’s pricing category. Together these charges show how many days you have been billed and the amount of electricity you have used. Our bills also show a separate charge for the Electricity Levy.
We also offer a Smoothpay option, which averages out your bills, allowing you to pay equal amounts spread over the year.
What is the difference between low user and standard user?
In every region that Nova Energy supplies electricity we offer a choice of two main plan types:
Standard User plan
A Standard User plan is the cost-effective option for most customers. You pay a higher daily rate than the low user plan in return for a slightly lower price for each unit of electricity you use.
This plan will be cost-effective for you if your home uses more than 8,000kWh a year, or 9,000 kWh a year if you live in parts of the lower South Island.
Low User plan
If you don't use much electricity then you could benefit from being on our low user electricity plan.
A Low User electricity plan has a lower daily charge and higher variable usage charge compared to a standard electricity plan.
This plan could be a good option if you use 8,000 kWh or less of electricity a year - 9,000 kWh if you live in the lower South Island region. The lower South Island region consists of all areas supplied by Nova Energy south of and including Christchurch, but excluding the West Coast.
The plan is only available for your primary residence. Holiday homes and separate connections (such as pumps or sheds) are not eligible for a low user plan. There are also some exemptions set by the government, but we will let you know if these affect you.
Would you benefit from our Low User electricity plan?
You’ll find your account's electricity use for the past 12 months below the usage graph on your monthly invoice. If it’s less than the threshold for your region – and you expect your electricity usage to remain less than the threshold over the next 12 months – you could save money by changing to the Low User plan.
The benefits of changing to a Low User plan are likely to be marginal if your usage is within 1,000kWh per year of the values stated above.
To qualify for a low user pricing plan your home must:
Be used or intended for occupation mainly as a place of residence
Be your principal place of residence, and
Not be covered by an exemption to the Electricity (Low Fixed Charge Tariff Option for Domestic Consumers) Regulations 2004 (See Exemption notices section below).
If the Low User plan sounds right for you please check the Low User pricing for your supply region. If you are an existing customer and you want to change to a Low User plan, contact us via email at firstname.lastname@example.org.
The Minister of Energy has made exemptions for homes with certain kinds of power supply on the Marlborough Lines network in three electricity networks.
You can’t have a Low User option if you’re on the Marlborough Lines network if your home:
Is in one of Marlborough’s remote areas including: Kaiuma Bay, Pelorus and Queen Charlotte Sounds, Curious Cove, Point Underwood and Arapawa Island, French Pass and D'Urville Island, Upper Waihopai Valley, Upper Wairau Valley, Cape Campbell, Southern East Coast and Upper Awatere Valley and/or.
Is on 3-phase supply; and/or has a supply that’s with greater than 15kVA.
How do I arrange a new electricity or natural gas connection?
If you need electricity for either your new home or business, or if you are planning an upgrade to your existing premises, give us a call. Or ask your builder or electrician to make the call.
We’re can usually arrange a new electricity connection over the phone. We can also set up temporary supply to your building site and then swap you onto normal supply when you're ready.
Our specialist new connections team can help set up any new natural gas connection at your home or business. We’ll need a few details over the phone and then a gas specialist will call you to go through the connection process. They’ll arrange for a gas meter to be installed and get you connected to the gas network.
Please note: natural gas may not be available in your area and new connection fees may apply. Also it’s a legal requirement that your new gas connection is completed by a certified gasfitter
I need electricity for medical reasons – how do I sign up for this?
If you or anyone in your household is medically dependent on electricity please contact us. A medically dependent consumer is someone who is dependent on mains electricity for critical medical support, where loss of electricity might result in serious harm to them.
Critical medical equipment includes, but is not limited to, renal dialysis machines, ventilators and oxygen concentrators and can also include non-medical equipment needed to support medical treatment (i.e. a microwave to heat fluids for renal dialysis).
The medical dependency will be recorded against your account so that you stay connected (unless it is a situation outside of our control, for which you will need a back-up plan).
For more information on medical dependency and to register click here.