Our aim is to read every meter, every month.
Getting your meter read regularly ensures your energy account is accurate. It also avoids us having to calculate an estimate of your energy usage. Using an estimate could mean you pay too much (or too little), which could result in an unexpected adjustment once the actual meter read is taken.
If you have a smart meter, then we’ll get your reading automatically. But if you don't have a smart meter, then we’ll need to arrange for one of our meter readers to visit your property.
Sending us a meter reading
It's important when sending us a reading that you understand how to read your meter so your reading is accurate.