Nova's Fees

Service Fee Pricing schedule - October 2013

All costs include GST.

  Electricity Gas Dual
Final meter reading - arranging a final meter reading for a gas or electricity meter $37.50 $37.50 $37.50
Special meter reading - when a meter reader is required to make a special visit to read the meter $37.50 $37.50 $37.50
Attendance fee - Site visit to deliver a 48 hour final warning or as a prerequisite for disconnection or reconnection $50 $50 $100
Disconnection - Standard Meter (includes free standard reconnection if applicable) Due to non-payment or for known consumer disconnection for safety - at the customer’s request $170 $170 $340
Disconnection - Advanced Meter (includes standard reconnection fee) Due to non-payment or for known consumer disconnection for safety - at the customer’s request. An attendance fee will be chargeable if we are required to visit the site to disconnect $12 N/A N/A
Reconnection only - Standard Meter - Chargeable to the new customer moving into a disconnected property (Fee is not charged to customers that have been disconnected for non-payment or known consumer disconnected for safety - at the customer’s request) $80 $80 $150
After-hours reconnection - From 4.30pm to 8.30am or during a public holiday or weekend $115 $115 $230
Reconnection only - Advanced Meter - Chargeable to the new customer moving into a disconnected property (Fee is not charged to customers that have been disconnected for non-payment or known consumer disconnected for safety - at the customer’s request) $12. N/A N/A
Emergency (Faults) Call Out Fee - Charged if no fault is found with the Meter or Network Service line/pipe $100 $135 $235
Emergency (Faults) Call Out - After Hours - Charged if call out is between the hours of 4.30 pm and 8.30am or during a public holiday or weekend and no fault is found with the meter or network service line $150 $175 $325
Meter accuracy test (per meter) - Only charged if the meter is found to be accurately recording energy consumption $130 N/A N/A
Electricity Meter resealing fee (per meter) $100 N/A N/A
Electricity Meter change (per meter) - Replacing or reconfiguring an electricity meter $55 N/A N/A
Meter site verification - Verifying which meter is connected to an ICP $25 $25 $40
Electricity Meter relocation / shifts (per meter) $70 N/A N/A
Electricity Builder's Temporary Supply - Installing and removing an electricity meter for temporary builder’s supply Quoted N/A N/A
Temporary disconnect and reconnect for safety (Advanced and Standard meters) - Carried out at the request of the customer for safety reasons Quoted Quoted Quoted
New connection Quoted Quoted Quoted
Electricity Meter removal - temporary or permanent $60 N/A N/A
Combining Meters Quoted Quoted Quoted
Adding Meters - Adding an additional meter to an existing ICP/Property $60 N/A N/A
Permanent disconnection - Meter and Service line removal Quoted Quoted Quoted
Meter replacement $50 Quoted Quoted
Payment dishonour - Charged for each payment dishonoured by the consumer's bank. $10 $10 $10
Broken payment arrangement fee - Charged when a consumer breaks an agreed payment arrangement. $30 $30 $30
Late payment fee $25 $25 $25
Residential Bond $150 $150 $300
Business Bond Quoted Quoted Quoted