Service Fee Pricing schedule - October 2013
All costs include GST.
| Electricity | Gas | Dual | |
|---|---|---|---|
| Final meter reading - arranging a final meter reading for a gas or electricity meter | $37.50 | $37.50 | $37.50 |
| Special meter reading - when a meter reader is required to make a special visit to read the meter | $37.50 | $37.50 | $37.50 |
| Attendance fee - Site visit to deliver a 48 hour final warning or as a prerequisite for disconnection or reconnection | $50 | $50 | $100 |
| Disconnection - Standard Meter (includes free standard reconnection if applicable) Due to non-payment or for known consumer disconnection for safety - at the customer’s request | $170 | $170 | $340 |
| Disconnection - Advanced Meter (includes standard reconnection fee) Due to non-payment or for known consumer disconnection for safety - at the customer’s request. An attendance fee will be chargeable if we are required to visit the site to disconnect | $12 | N/A | N/A |
| Reconnection only - Standard Meter - Chargeable to the new customer moving into a disconnected property (Fee is not charged to customers that have been disconnected for non-payment or known consumer disconnected for safety - at the customer’s request) | $80 | $80 | $150 |
| After-hours reconnection - From 4.30pm to 8.30am or during a public holiday or weekend | $115 | $115 | $230 |
| Reconnection only - Advanced Meter - Chargeable to the new customer moving into a disconnected property (Fee is not charged to customers that have been disconnected for non-payment or known consumer disconnected for safety - at the customer’s request) | $12. | N/A | N/A |
| Emergency (Faults) Call Out Fee - Charged if no fault is found with the Meter or Network Service line/pipe | $100 | $135 | $235 |
| Emergency (Faults) Call Out - After Hours - Charged if call out is between the hours of 4.30 pm and 8.30am or during a public holiday or weekend and no fault is found with the meter or network service line | $150 | $175 | $325 |
| Meter accuracy test (per meter) - Only charged if the meter is found to be accurately recording energy consumption | $130 | N/A | N/A |
| Electricity Meter resealing fee (per meter) | $100 | N/A | N/A |
| Electricity Meter change (per meter) - Replacing or reconfiguring an electricity meter | $55 | N/A | N/A |
| Meter site verification - Verifying which meter is connected to an ICP | $25 | $25 | $40 |
| Electricity Meter relocation / shifts (per meter) | $70 | N/A | N/A |
| Electricity Builder's Temporary Supply - Installing and removing an electricity meter for temporary builder’s supply | Quoted | N/A | N/A |
| Temporary disconnect and reconnect for safety (Advanced and Standard meters) - Carried out at the request of the customer for safety reasons | Quoted | Quoted | Quoted |
| New connection | Quoted | Quoted | Quoted |
| Electricity Meter removal - temporary or permanent | $60 | N/A | N/A |
| Combining Meters | Quoted | Quoted | Quoted |
| Adding Meters - Adding an additional meter to an existing ICP/Property | $60 | N/A | N/A |
| Permanent disconnection - Meter and Service line removal | Quoted | Quoted | Quoted |
| Meter replacement | $50 | Quoted | Quoted |
| Payment dishonour - Charged for each payment dishonoured by the consumer's bank. | $10 | $10 | $10 |
| Broken payment arrangement fee - Charged when a consumer breaks an agreed payment arrangement. | $30 | $30 | $30 |
| Late payment fee | $25 | $25 | $25 |
| Residential Bond | $150 | $150 | $300 |
| Business Bond | Quoted | Quoted | Quoted |