Nova's Fees

Sometimes we need to charge fees for additional services. These fees cover electricity, natural gas and broadband. They’re all inclusive of GST.

Valid from 1 September 2020

All costs include GST.

Payments  
Payment dishonour $10
Broken payment arrangement fee $30
Late payment fee $25
Over the counter payment fee
For payments made in person at NZ Post etc.
$1.70
Credit/Debit card processing fee
Applies to the total payment amount, from 1 May 2021
1%
Paper bill fee
Applies from 1 May 2021
$1.50

 

Bond Electricity Gas Broadband Dual
Residential  $150 $150 $150 $300
Commercial Quoted Quoted Quoted Quoted

 

  Electricity  Gas
Meter reading    
Final meter reading fee $37.50 $37.50
Special meter reading fee
Charged where the meter reader is required to make a special visit to read the meter 
$37.50 $37.50
Attendance fee for a site visit $60 $60
Attendance fee for a meter investigation $125 $125
Meter disconnection or reconnection    
Disconnection - standard meter  $115 $115
Disconnection - advanced meter  $25 N/A
Reconnection - standard meter  $115 $145
Reconnection - advanced meter $25 N/A
After-hours reconnection - standard meter
From 4.30 pm to 8.30 am or during public holiday and weekends
$165 $190
After-hours reconnection - advanced meter
From 4.30 pm to 8.30 am or during public holiday and weekends
$50 N/A
Other metering    
Meter accuracy test - residential (per meter) $280 $280
Meter accuracy test - commercial (per meter) Quoted Quoted
Electricity meter resealing fee (per meter) $135 N/A
Meter site verification $135 $135
Meter reconfiguration / upgrade/ downgrade Quoted Quoted
Meter relocation / shift (per meter) $180 Quoted
Electricity Builder's Temporary Supply (BTS) Quoted N/A
Meter test - Asbestos decontamination $80.50 N/A
New ICP connection Quoted Quoted 
Combining meters Quoted Quoted
Adding a meter $155 N/A
Meter change / replacement $180 Quoted
Meter admin fee
Per month for customers who opt out of getting a smart meter
$5 N/A
Temporary disconnection and reconnection for safety Quoted Quoted
Meter removal $180 Quoted
Permanent disconnection Quoted Quoted
Faults visits (non network)    
Emergency faults call out fee (if no fault found) $160 $135
Emergency faults call out fee - after-hours (if no fault found)
From 4.30 pm to 8.30 am or during public holiday and weekends
$210 $175

 

Broadband and Phone  
Additional installation visit
Customer late cancellation or access issue, not caused by Nova or its contractors
$170
ONT relocation
(up to 20 meters from original location)
$170
ONT relocation - after-hours
After 5pm weekdays or weekends and public holidays (up to 20 meters from original location)
$255
Faults call out fee (if no fault found) $170
Faults call out fee (if no fault found) - third party charge incurred $95
Field technician - fee per hour + materials $85
Telecommunication (faults) technician fee
If no fault found or customer is at fault
$125
Telecommunication (faults) technician labour charges
(charge per 15 minutes)
$25
Premise wiring maintenance services - fault $100
Premise wiring maintenance services - custom $90
Special technicians call out
Installation activities outside scheduled initial fibre install visit
$65
Installation wiring
Charged if it is not part of the installation of a new connection, and a technician is required to visit
$150
Install Jack Point(s)
Charged if it is not part of the installation of a new connection, and a technician is required to visit 
$65
Jack Point testing $15
Install Set Top Box
Charged if is not part of the installation of the first residential connection set up, technician call out charge is additional 
$125
Non standard lead-in for new connection of fibre services 
Labour rate for jobs outside schedule rates
$60
Non standard lead-in for new connection of fibre services  
Per additional Over Head (OH) span 
Quoted
Non standard lead-in for new connection of  fibre services 
Per additional Under Ground (UG) meter
Quoted
Non standard lead-in for new connection of fibre services
Per additional internal meter 
Quoted
New connection or plan change with no site visit required Quoted
Internal removal / relocation of fibre service - business connection $365
Internal removal / relocation of service - residential connection  $145
Change of ONT or NID  $100
Installation wiring with service beyond UFB demarcation point $115
Premise wiring with service beyond UFB demarcation point $180
Installation of additional RJ45 Jack Point and associated premise wiring $115
Failed site visit or late cancellation fee $30
Telecommunication restriction - broadband  $20
Telecommunication disconnection - broadband   $45
Telecommunication reconnection - broadband  $63
Telecommunication - new connection fee Quoted