Sometimes we need to charge fees for additional services. These fees cover electricity, natural gas and broadband. They’re all inclusive of GST.
Valid from 1 September 2020
All costs include GST.
| Payments | |
| Payment dishonour | $10 |
| Broken payment arrangement fee | $30 |
| Late payment fee | $25 |
| Over the counter payment fee For payments made in person at NZ Post etc. |
$1.70 |
| Credit/Debit card processing fee Applies to the total payment amount, from 1 May 2021 |
1% |
| Paper bill fee Applies from 1 May 2021 |
$1.50 |
| Bond | Electricity | Gas | Broadband | Dual |
|---|---|---|---|---|
| Residential | $150 | $150 | $150 | $300 |
| Commercial | Quoted | Quoted | Quoted | Quoted |
| Electricity | Gas | |
|---|---|---|
| Meter reading | ||
| Final meter reading fee | $37.50 | $37.50 |
| Special meter reading fee Charged where the meter reader is required to make a special visit to read the meter |
$37.50 | $37.50 |
| Attendance fee for a site visit | $60 | $60 |
| Attendance fee for a meter investigation | $125 | $125 |
| Meter disconnection or reconnection | ||
| Disconnection - standard meter | $115 | $115 |
| Disconnection - advanced meter | $25 | N/A |
| Reconnection - standard meter | $115 | $145 |
| Reconnection - advanced meter | $25 | N/A |
| After-hours reconnection - standard meter From 4.30 pm to 8.30 am or during public holiday and weekends |
$165 | $190 |
| After-hours reconnection - advanced meter From 4.30 pm to 8.30 am or during public holiday and weekends |
$50 | N/A |
| Other metering | ||
| Meter accuracy test - residential (per meter) | $280 | $280 |
| Meter accuracy test - commercial (per meter) | Quoted | Quoted |
| Electricity meter resealing fee (per meter) | $135 | N/A |
| Meter site verification | $135 | $135 |
| Meter reconfiguration / upgrade/ downgrade | Quoted | Quoted |
| Meter relocation / shift (per meter) | $180 | Quoted |
| Electricity Builder's Temporary Supply (BTS) | Quoted | N/A |
| Meter test - Asbestos decontamination | $80.50 | N/A |
| New ICP connection | Quoted | Quoted |
| Combining meters | Quoted | Quoted |
| Adding a meter | $155 | N/A |
| Meter change / replacement | $180 | Quoted |
| Meter admin fee Per month for customers who opt out of getting a smart meter |
$5 | N/A |
| Temporary disconnection and reconnection for safety | Quoted | Quoted |
| Meter removal | $180 | Quoted |
| Permanent disconnection | Quoted | Quoted |
| Faults visits (non network) | ||
| Emergency faults call out fee (if no fault found) | $160 | $135 |
| Emergency faults call out fee - after-hours (if no fault found) From 4.30 pm to 8.30 am or during public holiday and weekends |
$210 | $175 |
| Broadband and Phone | |
| Additional installation visit Customer late cancellation or access issue, not caused by Nova or its contractors |
$170 |
| ONT relocation (up to 20 meters from original location) |
$170 |
| ONT relocation - after-hours After 5pm weekdays or weekends and public holidays (up to 20 meters from original location) |
$255 |
| Faults call out fee (if no fault found) | $170 |
| Faults call out fee (if no fault found) - third party charge incurred | $95 |
| Field technician - fee per hour + materials | $85 |
| Telecommunication (faults) technician fee If no fault found or customer is at fault |
$125 |
| Telecommunication (faults) technician labour charges (charge per 15 minutes) |
$25 |
| Premise wiring maintenance services - fault | $100 |
| Premise wiring maintenance services - custom | $90 |
| Special technicians call out Installation activities outside scheduled initial fibre install visit |
$65 |
| Installation wiring Charged if it is not part of the installation of a new connection, and a technician is required to visit |
$150 |
| Install Jack Point(s) Charged if it is not part of the installation of a new connection, and a technician is required to visit |
$65 |
| Jack Point testing | $15 |
| Install Set Top Box Charged if is not part of the installation of the first residential connection set up, technician call out charge is additional |
$125 |
| Non standard lead-in for new connection of fibre services Labour rate for jobs outside schedule rates |
$60 |
| Non standard lead-in for new connection of fibre services Per additional Over Head (OH) span |
Quoted |
| Non standard lead-in for new connection of fibre services Per additional Under Ground (UG) meter |
Quoted |
| Non standard lead-in for new connection of fibre services Per additional internal meter |
Quoted |
| New connection or plan change with no site visit required | Quoted |
| Internal removal / relocation of fibre service - business connection | $365 |
| Internal removal / relocation of service - residential connection | $145 |
| Change of ONT or NID | $100 |
| Installation wiring with service beyond UFB demarcation point | $115 |
| Premise wiring with service beyond UFB demarcation point | $180 |
| Installation of additional RJ45 Jack Point and associated premise wiring | $115 |
| Failed site visit or late cancellation fee | $30 |
| Telecommunication restriction - broadband | $20 |
| Telecommunication disconnection - broadband | $45 |
| Telecommunication reconnection - broadband | $63 |
| Telecommunication - new connection fee | Quoted |