I have a smart meter. How can I tell whether its eligible for this plan?

To go on the Off-Peak Plan, you need to have a communicating smart meter that records and send us your electricity usage at half-hourly intervals. This way we can identify the right amounts of electricity you use at different times each day.

Unfortunately, some meter types aren’t as reliable as other in terms of providing us usage data. So, we’ve had to exclude some smart meters from being eligible for the plan. We’ll let you know if your meter is eligible to go on the plan before you sign up.

Also, if we find your meter isn’t sending your usage data to us accurately at any point, we may need to move you off the Plan. But don’t worry, we’ll discuss all of this with you at the time and advise you of your options.