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Help & Advice
Broadband and phone
What is the difference between broadband speeds?
How do I switch my broadband over?
What is Fibre?
Should I upgrade to Fibre?
How do I know if I can upgrade to Fibre?
How much will it cost me to install/upgrade to Fibre?
What is the process to upgrade to Fibre?
Will an upgrade to Fibre cause any interruption to my internet?
Getting Fibre installed - renters/flats/shared driveways
What happens to my email?
Do I need to contact my current provider?
How long will it take to get connected?
Transferring your home phone to Nova
Can I keep my home phone number?
What if I want to keep my existing copper landline?
Does Nova offer mobile phone options?
Monitored Medical and Security alarms
Will my VoIP phone work if there is a power outage?
Setting up your home phone
What affects Wi-Fi performance?
What’s a Wi-Fi mesh network?
Which Wi-Fi frequency (network) should I choose?
How can I test my Wi-Fi speed?
Why would I want Fibre?
Can I use my own modem?
How do I configure my own modem?
Will I get a new modem?
Gas water heater
Help & advice
Terms and conditions