When you sign up for broadband, we’ll provide you with a NetComm modem and activate your internet connection via the Nova Network.
If you sign up for broadband only, you may use your own modem so long as:
- it’s compatible with the type of connection (ADSL/VDSL or Fibre) you’re using on our network; and
- it hasn’t been locked by a previous broadband supplier.
However, please note that beyond providing initial settings to connect your modem to our network (if compatible) we cannot support or troubleshoot Wi-Fi and network performance if you’ve chosen to use your own modem.
Please note that if you also sign up for our phone services, you cannot use your own modem (i.e. you must use the NetComm modem we provide).
If you’re having technical difficulties with your own modem, you’ll need to contact the manufacturer for assistance.