Can I use my own router?

If you have a naked fibre connection, we recommend using our Powerful WiFi Nokia Beacons. However, if you really love your existing home WiFi system, you can keep using it so long as:
a) it’s capable of PPPoE networking protocol; and
b) it works with the type of broadband connection you have (ADSL, VDSL or Fibre)
c) it hasn’t been locked by a previous broadband supplier; and
d) you don’t require a VoIP home phone service from us.

Beyond providing the settings needed to connect your equipment to our network, we cannot support or troubleshoot WiFi and network performance if you’ve chosen to use your own equipment.

If you’re having technical difficulties with your own router or modem, you’ll need to contact the manufacturer for assistance.