How long will it take to get connected?

Once we confirm your switch to us, we’ll be in touch to let you know your expected connection date.

If you are simply transferring suppliers and keeping the same broadband technology e.g. fibre to fibre or VDSL to VDSL, you can expect to be up and running in around 10 business days. However, it can sometimes take longer depending on your unique circumstances.

New fibre or copper installations will definitely take longer and depend on the availability of the company performing the installation. This can often be around 30 business days or even longer if you need consent for multi-dwelling units or a shared driveway.