What modem settings do I need?

First, connect your modem to your ONT. then connect your modem to a laptop or computer using an ethernet cable and enter your modem’s IP address into a web browser e.g. Google Chrome. If you don’t know the IP address, check the base of your modem, the user guide or contact the manufacturer.

Once you’ve logged into your modem, use the settings below to configure your modem.

Remember, we cannot support or troubleshoot WiFi and network performance if you choose to use your own modem. Also, if you require a VoIP home phone service from us, you’ll need to use the modem and phone handsets we provide.

If you’re unable to access the internet using these settings, please contact your modem’s manufacturer for further assistance.

Fibre:
Username – user@novaconnect.nz
Password – password
Connection Type – PPPoE
VLANID – 10
Priority – 0

VDSL:
Username – user@novaconnect.nz
Password – password
Connection Type – PPPoE
VLANID – 10
Priority – 0

ADSL:
Username – user@novaconnect.nz
Password – password
Connection Type – PPPoA
Encapsulation – VCMUX
VPI – 0
VCI - 100