What’s a "final read" and do I need to arrange for one?

When you move out of a property, we will need a final meter reading so that you are only charged for the energy you have used. The meter reading at your current property should be take on the day that you move out. If you have a smart meter that can be read remotely you won’t need to do anything. Otherwise you can provide this final meter reading by:

  1. Calling us on 0800 668 236 between 7.30am and 7.00pm Monday to Friday
  2. Emailing us at info@novaenergy.co.nz
  3. Online through the meter reading page