What happens to emergency calls and alerts when WiFi calling is on?

Emergency calls will try to use mobile network coverage first, even if you are using WiFi calling. Only if there’s no mobile coverage will your phone use WiFi.

  • If you are overseas and you have no mobile coverage, emergency calls over WiFi will fail.
  • If you’re using WiFi calling in an area without mobile coverage, you won’t receive any New Zealand Civil Defence emergency mobile alerts.
  • If you’re using WiFi calling and your phone has mobile coverage, you will receive these alerts as usual.