Why does my WiFi connection keep dropping out?

If you’re experiencing regular disconnections, here are few things to consider.

  • If you're connected via WiFi, try connecting via Ethernet, to check if the problem persists.
  • If the problem is isolated to the WiFi connection, there may be a problem with your modem or router placement. Make sure your router is out in the open and away from other radio-emitting appliances, like microwaves or baby monitors. Modems should not be hidden away in a cupboard or on the floor behind the couch.
  • Check to make sure there aren’t any other devices using your internet connection while you’re testing. For example, is there is a computer on your network downloading updates or uploading data to the cloud. This could cause performance issues if you have a slow speed ADSL or VDSL connection.
  • Confirm if the problem is affecting one particular device or all connected devices in your home. Sometimes the issue might be the result of the device you are connecting with rather than the WiFi itself e.g. mobile phones or laptops with older technology or low-end devices can impact WiFi performance.