Only an account holder (i.e. the person(s) who’s name is on your Nova bill or those who are authorised to make decisions on the account in the case of a business account) are able to close an account.
There are no fees to close your account. However you may incur termination fees if you are on a fixed term or contract plan with us, and equipment fees may apply if you do not return our equipment (where applicable) or late fees. We also recommend checking your plan terms.
To close your account and to check whether any fees or equipment charges apply, call us on 07 306 2700 (or 0800 668 236).