The Nova Hub

Manage your account anytime, from anywhere.

The Nova Hub allows you to keep an eye on your account when you want, wherever you are. Putting you in control.

Registering takes only a few minutes. It’s easy to use and secure.

Get the Nova Hub here or download the app.

Manage your account anytime, from anywhere.

Get the Nova Hub app

Download the Nova Hub app from App Store or Google Play.

Use our handy Nova Hub app to help manage your usage, payment, meter reading and accounts. All easily done at the touch of your fingertips.

Download on the App store

Download on the Play store

    Get the Nova Hub app

    Frequent questions

    I’m unable to log in
    1. Please check that you have registered to use the Nova Hub.
    2. If you have previously registered to use the Nova App, you will need to re-register to use the Nova Hub.
    3. If you have already registered and the system is still not accepting your password, please use the forgot password function on the log in screen.
    I didn’t get a verification for forgotten password
    1. Please ensure that you are using the email that you have used to register to reset your password.
    2. Check your spam/junk email folders.
    3. If you still have not received a verification email, it may be that you have not yet registered. Try to register using your customer number and email.
    4. If you are still unable to gain access, please contact us for further investigation.
    Unable to see daily usage
    1. Daily usage information is only available to customers with a smart meter
    2. If you have just registered to use the Nova hub, there may be a delay of up to 5 working days for your daily reads to be available for view.
    3. If you still don’t see daily reads within a week of registering, please contact us for further assistance.