Roaming

Roam from just $8/day

When travelling overseas, you can use data call or text from just $8/day in more than 100 Daily Roaming Destinations.

No need to activate or tricky setups, the $8 charge will trigger automatically when your phone connects to an overseas network.

Just remember, applications on your phone can start using data automatically in the background as soon as you connect to a network. This will trigger the daily roaming charge. If you want to avoid roaming charges, keep your phone turned off or on flight mode. Read our tips on how to avoid roaming charges.

It'll cost extra to receive calls in some Pacific Island destinations and if you want to use data in certain other countries, you’ll need to buy a data roaming pack before you travel.

Check out the places you can roam and the costs that could apply below.

Roaming Additional Terms and Standard Mobile Rates apply.

Roam from just $8/day
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Frequent questions

How can I avoid roaming charges?

Other than keeping your device turned off while overseas, the safest way to avoid roaming charges is to keep your phone in ‘flight mode’. Also known as ‘Aeroplane Mode’, this feature disables all mobile network connectivity to prevent calls, texts and any data usage from installed apps.

You can also enable WiFi Calling and connect to a free WiFi network (while still in flight mode). This will let you to make and receive calls and texts to New Zealand and Aussie numbers without incurring roaming charges.

Calls to any other destination (including the country you’re in) will be charged at our Standard Mobile Rates.

How do I use WiFi Calling while travelling overseas?

First of all, make sure WiFi Calling is enabled on your phone and then connect to a free WiFi network. It’s a good idea to do this while still in flight mode to ensure your phone doesn’t auto-connect to an overseas network.

To make a call, you need to replace the ‘0’ at the start of the number you want to dial with a ‘+’ and the International Calling Code. This applies even if you’re calling someone within the destination you’re in. For example, to call an Australian number you would drop the first ‘0’ and replace it with +61. Every country has its own International Calling Code which you can find on countrycode.org.

Please note, any overseas short-codes, freephone or premium numbers will not work when you have WiFi Calling enabled.

What do I need to know about roaming in the USA?

AT&T is our roaming carrier in the United States and they no longer support a 2G or 3G network. This means you will need a VoLTE (or 4G) compatible device to use roaming services here.

However, we don’t yet support roaming calls over VoLTE so you will only be able to:

  • use mobile data, and
  • send or receive texts.

You will not be able to make or receive voice calls.

Please note you can still use data-based apps like WhatsApp, FaceTime or Messenger for calling, or use WiFi Calling.

We are currently working to enable VoLTE calls in the United States, which will be available soon.

How does Voicemail work while Roaming?

To help you avoid unintended roaming costs, Voicemail is turned off by default while you’re roaming overseas.

However, if you do need Voicemail, you have two options below. Please be aware that using Voicemail while overseas will likely incur roaming charges.

  1. Set up Call Forwarding on your device to +64266820002. All incoming calls will then be automatically diverted to Voicemail at no charge.
  2. Set up Conditional Call Forwarding so that Voicemail works like it does in New Zealand.
  • Dial *004*266820002**30# from your phone to activate.
  • Dial ##004# to cancel.

You can retrieve your messages while overseas by calling +64266820001 and entering your Voicemail PIN. Roaming charges apply.

Important: Unanswered inbound calls that go to your Voicemail while using Conditional Call Forwarding also incur roaming charges. You will be charged for the inbound call to your phone, then also charged for the redirected call through to your Voicemail.  If you then choose to listen to your messages, roaming charges also apply for the call back to the New Zealand based Voicemail service.