Roaming

Roam from just $8/day

Enjoy endless data, calls and texts from just $8/day in more than 100 Daily Roaming Destinations.

There's no need to buy a roaming pack before travel. Roaming will work automatically when your phone connects to an overseas network.

Roaming charges apply so check the rates for your destination before you go. And remember, applications on your device can use data automatically in the background, triggering the daily roaming charge. To avoid roaming charges, keep your phone on flight mode.

A growing number of overseas network operators, including carriers in the USA and Australia, are retiring their 2G/3G networks. This means you'll need a VoLTE capable device for calling in these destinations. Find out more.

Check out the places you can roam and the costs that could apply below.

Roaming Additional Terms and Standard Mobile Rates apply.

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Daily roaming in 100+ countries
From just $8/day, you’ll enjoy endless mobile data, plus calls and SMS to NZ and Aussie.
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No set-up when you land
No complicated activation or set-up. Roaming is on by default when you travel abroad.
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WiFi Calling
WiFi Calling is a great way to avoid roaming charges while still letting you make and receive calls and texts.

Frequent questions

How can I avoid roaming charges?

Other than keeping your device turned off while overseas, the safest way to avoid roaming charges is to keep your phone in ‘flight mode’. Also known as ‘Aeroplane Mode’, this feature disables all mobile network connectivity to prevent calls, texts and any data usage from installed apps.

You can also enable WiFi Calling and connect to a free WiFi network (while still in flight mode). This will let you to make and receive calls and texts to New Zealand and Aussie numbers without incurring roaming charges.

Calls to any other destination (including the country you’re in) will be charged at our Standard Mobile Rates.

How do I turn Data Roaming on and off?

If you want to make sure your device does not consume data while you’re overseas (actively or via background apps), you can specifically turn off Data Roaming in your device settings.

On an iPhone: Go to Settings > Mobile > Mobile Data Options > Data Roaming
For Samsung: Check Settings > Connections > Mobile Networks > Data Roaming

How do I use WiFi Calling while travelling overseas?

First of all, make sure WiFi Calling is enabled on your phone and then connect to a free WiFi network. It’s a good idea to do this while still in flight mode to ensure your phone doesn’t auto-connect to an overseas network.

To make a call, you need to replace the ‘0’ at the start of the number you want to dial with a ‘+’ and the International Calling Code. This applies even if you’re calling someone within the destination you’re in. For example, to call an Australian number you would drop the first ‘0’ and replace it with +61. Every country has its own International Calling Code which you can find on countrycode.org.

Please note, any overseas short-codes, freephone or premium numbers will not work when you have WiFi Calling enabled.

How does Voicemail work while Roaming?

To help you avoid unintended roaming costs, Voicemail is turned off by default while you’re roaming overseas.

However, if you do need Voicemail, you have two options below. Please be aware that using Voicemail while overseas will likely incur roaming charges.

Set up Call Forwarding on your device to +64266820002. All incoming calls will then be automatically diverted to Voicemail at no charge.
Set up Conditional Call Forwarding so that Voicemail works like it does in New Zealand.

Dial *004*266820002**30# from your phone to activate.
Dial ##004# to cancel.

You can retrieve your messages while overseas by calling +64266820001 and entering your Voicemail PIN. Roaming charges apply.

Important: Unanswered inbound calls that go to your Voicemail while using Conditional Call Forwarding also incur roaming charges. You will be charged for the inbound call to your phone, then also charged for the redirected call through to your Voicemail. If you then choose to listen to your messages, roaming charges also apply for the call back to the New Zealand based Voicemail service.

What do I need to know about roaming in Australia and the USA?

Our roaming carriers in Australia and the United States no longer support 2G/3G networks. To make and receive voice calls while roaming in these destinations, you’ll need to have:

a VoLTE capable device
VoLTE enabled in your phone settings and
Data Roaming turned on.

VoLTE stands for Voice over Long Term Evolution and it allows you to make high-definition (HD) calls over a 4G network. Simply put, when you make a voice call using VoLTE, you connect quicker and enjoy a clearer connection with reduced background noise.

IMPORTANT: By having these settings enabled, you will likely incur daily roaming charges because VoLTE requires data use. If you want to avoid all roaming charges, keep your device in flight mode while you’re away. This means you will not be able to use data, calls or SMS. However, you can use a local WiFi connection while in flight mode to access data and make the most of free WiFi Calling to New Zealand and Australia.

You should also check your mobile device supports the American network frequencies. North American mobile networks run on 850MHz and 1900MHz.

What do I need to know about VoLTE and Roaming?

Around the world, network operators are retiring their 2G/3G networks to free up frequency spectrum and network resources for their 4G and 5G networks. To make and receive voice calls while roaming in countries where 2G/3G has been switched off, you’ll need to have:

a VoLTE capable device
VoLTE enabled in your phone settings and
Data Roaming turned on.

Not all destinations have established their VoLTE networks yet, however these networks are being updated and improved all the time.