Fraud Warning

Nova Energy Limited has been made aware that customers of some energy retailers are receiving calls in which demands are being made for payments alleged to be due, with the caller threatening to cut off power if payment is not made.

If you are in any doubt about the validity of a caller, a genuine call from Nova can be verified by phoning us back on 0800 668 236.

Before disconnecting anyone's energy supply, Nova would give several days written notice and would let them know the steps to take to prevent this happening.

If you believe you might have been affected by a bogus call, you should call your bank.

See here for more information and a translation of the security alert in Te Reo Māori, Samoan, Hindi & Chinese.