We’re saying goodbye to Nova Rewards
After almost 20 years of operation, we will be saying goodbye to our Nova Rewards Discount Programme on 31 October 2024.
Nova Rewards was first introduced by Bay of Plenty Energy in 2004 to says thanks to its loyal customers. The programme offered special bill discount in November each year, as well as other special promotions and occasional local retailer discounts too.
Nova took over the management of the Reward Programme from 2014, but we have recently decided to end the programme from 31 October 2024.
We recently launched Multisaver Plans for our electricity, natural gas, broadband and mobile services. These Plans offer discounted pricing when you bundle two or more eligible services with us.
On our Multisaver, not only will you receive our lowest pricing, you’ll also enjoy the flexibility to mix and match any of our services to suit your needs.
Questions and answers
I am an existing Nova customer; can I change to a Multisaver Plan?
Yes, provided you’re not on a fixed term plan, you can change to our Multisaver Plans at any time by getting in touch with us and agreeing to Multisaver Plan terms.
Multisaver Plans are available on an ‘opt-in’ basis only. We require your consent to apply this Plan to your account. You must also notify us if you would like to change any other eligible existing services to a Multisaver Plan.
I have two electricity connections at the same address. Can I get Multisaver?
No sorry. To qualify for Multisaver you must have two or more "different" eligible services at the same address and on the same account.
I've got two separate properties, each with an electricity service. Does that qualify for Multisaver discounts?
No, you need two or more eligible services at the same address and on the same account e.g. electricity and natural gas, or broadband and mobile.
Where can I see the Multisaver discounts on my bill?
Our Multisaver Plan pricing will always be lower than the 'single' service pricing. Because the Multisaver discounts are built into your plan pricing, you won't see a separate discount line on your bill.
I'm an existing customer with electricity and broadband. Will I receive Multisaver discounts automatically?
No, you'll need to change to our Multisaver Plans for each service. The Multisaver Plans come with Special Terms which you need to agree to – so we can’t automatically change you onto these plans.