Energy only

Need electricity or natural gas?

Enjoy our first-class customer service, and great value electricity and natural gas pricing that is easy to understand. 

  • Great value electricity and natural gas pricing
  • No fixed term, no break-fees, no worries
  • Unlock special broadband and natural gas pricing while you have electricity at the same property with one of our Multisaver Combos
  • Get a 43” TV with our TV Bundle plan when you add broadband with electricity on a 24-month term
  • Enjoy endless hot water by getting a Rinnai Infinity® gas hot water system installed

Electricity plan terms

Natural gas plan terms

Need electricity or natural gas?

We make moving easy!

Whether you’re moving down the street or across the country, let us take care of the energy at your new gnome....we mean home. 

We make moving easy!

Frequent questions

How do I choose the right electricity plan?

We offer a range of electricity plans designed to suit different households, usage levels and to provide extra services you might like to receive.

To help you decide which electricity plan might suit you best, you should tell us about how you usually use energy in your household and your past electricity consumption.

All our plans include a daily fixed charge and variable electricity usage charge(s), which are based on your meter type and your network’s pricing category. Together these charges show how many days you have been billed and the amount of electricity you have used. Our bills also show a separate charge for the Electricity Levy.

We offer weekly, fortnightly, or monthly payment options, subject to eligibility criteria. There’s also a Smoothpay option, which averages out your bills, allowing you to pay equal amounts spread over the year.

What is the difference between a low user and standard user electricity plan?

Being on the right electricity plan for your home could save you money.

We offer Standard User and Low User plan options for most of our residential electricity plans (note the Low User plan is only available at your primary residence and does not apply to secondary dwellings, holiday homes, or businesses).

Your best plan option depends on the amount of electricity you use.

Low User plan

Generally, this is the most suitable plan if you use less than 8,000 kWh of electricity a year (or 9,000 kWh in parts of the lower South Island including Christchurch but excluding the West Coast).

The plan has a lower daily charge and a higher variable charge compared to the Standard User Plan. It is only available at your primary residence.

Standard User plan

Generally, this is the best plan for higher energy users who use more than 8,000 kWh of electricity a year (or more than 9,000 in parts of the lower South Island).

This plan has a higher daily charge and a lower variable charge compared to the Low User plan.

To find out more about the Low and Standard User plans click here

Important note: From 1 April 2022 Low User plans will start being phased out and the daily charge on all Low User plans will increase to 60 cents per day. Please see the Ministry of Business, Innovation & Employment's website for more information.

How do I arrange a new electricity or natural gas connection?

If you need electricity or natural gas at your home, or if you are planning an upgrade, give us a call or ask your builder, electrician, or plumber to do this for you.  We can usually arrange a new connection over the phone.

We can also set up a temporary electricity supply to your site and then swap you onto a normal supply when you're ready.

I need electricity for medical reasons – how do I sign up for this?

If you or anyone in your household is medically dependent on electricity please contact us. A medically dependent consumer is someone who is dependent on mains electricity for critical medical support, where loss of electricity might result in serious harm to them.

Critical medical equipment includes, but is not limited to, renal dialysis machines, ventilators and oxygen concentrators and can also include non-medical equipment needed to support medical treatment (i.e. a microwave to heat fluids for renal dialysis).

The medical dependency will be recorded against your account so that you stay connected (unless it is a situation outside of our control, for which you will need a back-up plan).

For more information on medical dependency and to register click here.

What’s a "final read" and do I need to arrange for one?

When you move out of a property, we will need a final meter reading so that you are only charged for the energy you have used. The meter reading at your current property should be take on the day that you move out. If you have a smart meter that can be read remotely you won’t need to do anything. Otherwise you can provide this final meter reading by:

  1. Calling us on 0800 668 236 between 7.30am and 7.00pm Monday to Friday
  2. Emailing us at info@novaenergy.co.nz
  3. Online through the meter reading page