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Schedule of Fees

Service Fee Pricing schedule - October 2013

All costs include GST.

If you have any questions please call us on 0800 668 236.

 

Electricty

Gas

Dual

Final meter reading - arranging a  final meter reading for a gas or electricity meter $37.50 $37.50 $37.50
Special meter reading - when a meter reader is required to  make a special visit to read the meter $37.50 $37.50 $37.50
Attendance fee - Site visit  to deliver a 48 hour final warning or as a prerequisite for disconnection or reconnection $50.00 $50.00 $100.00
Disconnection - Standard Meter (includes free standard reconnection if applicable) 
Due to non-payment or for  known consumer disconnection for safety - at the customers request
$170.00 $170.00 $340.00
Disconnection - Advanced Meter (includes standard reconnection fee)
Due to non-payment or for  known consumer disconnection for safety - at the customers request. An attendance fee will be chargeable if we are required to visit the site to disconnect
$12.00 N/A N/A
Reconnection only - Standard Meter - Chargeable to the new customer moving into a disconnected property (Fee is not charged to customers that have been disconnected for non-payment or known consumer disconnected for safety - at the customers request) $80.00 $80.00 $150.00
After-hours reconnection - From 4.30pm to 8.30am or during a public holiday or weekend $115.00 $115.00 $230.00
Reconnection only - Advanced Meter - Chargeable to the new customer moving into a disconnected property (Fee is not charged to customers that have been disconnected for non-payment or known consumer disconnected for safety - at the customers request) $12.00 N/A N/A
Emergency (Faults) Call Out Fee - Charged if no fault is found with the Meter or Network Service line/pipe $100.00 $135.00 $235.00
Emergency (Faults) Call Out - After Hours - Charged if call out is between the hours of 4.30 pm and 8.30am or during a public holiday or weekend and no fault is found with the meter or network service line $150.00 $175.00 $325.00
Meter accuracy test (per meter) - Only charged if the meter is found to be accurately recording energy consumption $130.00 Quoted Quoted
Electricity Meter resealing fee (per meter) $100.00 N/A N/A
Electricity Meter change  (per meter) -Replacing or reconfiguring an electricity meter $55.00 N/A N/A
Meter site verification - Verifying which meter is connected to an ICP $25.00 $25.00 $40.00
Electricity Meter relocation / shifts (per meter) $70.00 N/A N/A
Electricity Builder's Temporary Supply - Installing and removing an electricity meter for temporary builders supply Quoted N/A N/A
Temporary disconnect and reconnect for safety (Advanced and Standard meters) - Carried out at the request of the customer for safety reasons Quoted Quoted Quoted
New connection Quoted Quoted Quoted
Electricity Meter removal - temporary or permanent $60.00 N/A N/A
Combining Meters Quoted Quoted Quoted
Adding Meters - Adding an additional meter to an existing ICP/Property $60.00 N/A N/A
Permanent disconnection - Meter and Service line removal Quoted Quoted Quoted
Meter replacement $50.00 Quoted Quoted
Payment dishonour - Charged for each payment dishonoured by the consumer's bank. $10.00 $10.00 $10.00
Broken payment arrangement fee - Charged when a consumer breaks an agreed payment arrangement. $30.00 $30.00 $30.00
Residential Bond $150.00 $150.00 $300.00
Business Bond Quoted Quoted Quoted