Freedom Broadband Plan Special Terms 2020

The supply of broadband and phone services under this Freedom Broadband Plan (“Plan”) is in accordance with Nova Energy’s General Terms and Conditions for Residential Broadband and/or Phone Customers, including Nova’s Fair Use Policy, which are available at (“General Terms”) and the following special terms (“Special Terms”):

  1. This Plan is only available to selected residential customers in our service regions. Please visit for the regions we currently service.
  2. Your pricing on this Plan is not fixed and is subject to change from time to time. We will notify you if your pricing changes.
  3. This Plan includes unlimited broadband data (subject to our Fair Use Policy) delivered over an ADSL, VDSL or Fibre connection.
  4. A new modem is available with this Plan for a one-off charge of $119 on your first invoice. If you choose to purchase our home phone service, there is also a one-off charge of $59 for twin cordless handsets.
  5. Where we need to send you a modem or phone handset, a $15 delivery fee applies.
  6. This Plan cannot be transferred to a different property and will end if you move.
  7. You have the option to purchase our add-on home phone services with this Plan, which you may start at any time, or cancel at any time on 30 days’ notice to us.
  8. Our standard home phone service includes unlimited calls to NZ landlines, subject to our Fair Use Policy. Separate NZ mobile and international landline calling packages can be added at any time at an additional cost.
  9. If you purchase our phone service, please note that:
    a) you are required to purchase and use the modem we supply;
    b) you'll no longer have a fixed landline for your calling. Instead, your calls will be delivered over your internet connection;
    c) if there is a power or internet outage or other internet disabling event (including impeded wireless range within your home, equipment being disconnected from wall sockets etc.) you will be unable to make calls using our phone service, including Emergency 111 calls. We recommend you maintain or have access to a mobile phone service and keep a charged mobile phone at your premises in case you need access to 111 and other emergency call services in cases of service disruption;
    d) if you rely on a medical alarm, life-support or other critical-support or monitored service, and your existing third-party service provider cannot guarantee its compatibility with our internet/phone services, you should not sign up for our services; and
    e) calls to “0900”, “018”, “0161”, “0172” and “059” numbers, switched digital (data) calls, collect calls, audio conferencing, and calling card calls are excluded from all our phone services.
  10. Fibre installation is free for standard residential broadband and phone connections. However, a connection fee may apply to non-standard fibre installations or any new ADSL or VDSL connections (e.g. if fibre is not available at your home and you do not already have an ADSL or VDSL internet connection). We will let you know if any connection fee or other additional charges apply.
  11. There is no prompt payment discount available on this Plan.
  12. Standard acceptance criteria apply. If there is a conflict between our General Terms and the Special Terms of this Plan, the Special Terms will apply.
  13. We reserve the right to change or withdraw this Plan at any time without notice.