How to read your meter
There are several types of electricity meter which could be used at your property. If you would like to send us meter readings, please check below for how to read your type of meter.
Read the meter numbers from left to right, ignoring any numbers after the decimal point or that are in red.
In this example the meter reading is 46043.
Read the dials from left to right, ignoring any red dials. Each dial turns in the opposite direction to the one before it. Before you read your dial meter, check the direction of your dials as they might not be the same as this example but they all start from zero.
• If the pointer is between two numbers, always take the lower number e.g. if between 4 and 5, take 4 as on the first dial below.
• If the pointer is directly over a number, use that one.
• If the pointer falls between 9 and 0, write down 9 (think of the 0 as 10) then reduce the reading you've already noted for the dial on its left by one. For example, if you originally recorded 5, reduce it to 4.
In this example the meter reading is 44928
Some advanced meters have a cycle display button (to the right of the screen) that you need to press to take readings, while some automatically scroll through the displays. Either way, look for screens that show the letters kWh. Read the numbers from left to right, up to the decimal point. Also note any description displayed on the screen relating to your rate as if you have more than one rate (like day/night, or for more than one dwelling on the property), you will need to take a reading for each rate.
In this example the meter reading is 76 for the day rate.
If you're unsure about reading your meter, just call us on 0800 668 236 and we can help.
To send us your meter readings please email them to email@example.com including your full name, customer number and the date you took the reading.