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How to Switch

After you fill in the application form to sign up, your switch to Nova should take around 10 days for electricity and natural gas.  For LPG it will depend on the next delivery day for your area. In any case we’ll be in touch when once you are up and running.

Here is some information around the swich over process:

Will my power and/or natural gas be cut off if I switch?
No. There should be no disruption to your energy supply.

I have a smart meter at my property (for my electricity) – will Nova be able to read it?
Yes, we’ll be able to read your smart meter.

How often will you read my meter?
We will read your meter once a month (unless this is not possible for reasons beyond our control).  

I’m worried I’ll get double billed – will this happen?
The switching process is usually seamless. Your supply should end with your former supplier and begin with us on the same meter reading. If you do find a discrepency please email us or call us on 0800 668 236.

What happens with my LPG bottles when I switch supplier?
When you switch your LPG supply to Nova Energy, we will collect and return your current supplier’s cylinders, and install  new Nova Energy cylinders. 

When will you do this?
We’ll usually do this on our next delivery cycle in your area. Delivery days and cycles differ from region to region – if you’d like to confirm your delivery cycle please phone us on 0800 668 257.

What if I have LPG left in the cylinders you collect when I switch? Will I get reimbursed?
This differs from supplier to supplier. .

What happens if I need my LPG bottles replaced/ filled?
You can order LPG refills via our website or by calling us on 0800 668 257 or by downloading and using our LPG Ordering smart phone App.

Will I get a combined bill for my electricity and LPG?
No. You’ll receive separate bills for your electricity and LPG.