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the Nova Energy mobile app

The Nova Energy App

All the things you need to manage your energy in one easy to use application.

Use the app to see your electricity and/or gas usage, get payment reminders and pay your energy bill quickly and simply from your smartphone.

If you're already a Nova customer, download the app to:

  • Get notifications about your bill and payment reminders
  • View your electricity and/or gas usage graphs and compare these to your previous usage
  • Pay your bill by credit card or online eftpos for one off payments or set up recurring payments so your bill is paid automatically and on time each month

 Google PlayApp Store

 


 

Getting Started with the Nova app:

  • You will need an active Nova Energy account to register for the app
  • To register the app for the first time, get set up using a password or login using either you Facebook or Google details
  • Next you will need to enter your Nova account number (this can be found at the top of your bill) and date of birth. This ensures we can link the app to your account – Noting you will need to have your date of birth registered on your account
  • The app uses a two step registration process – this is to protect your security - it will send a code via text or email that you will need to enter in the app to finalise the registration
  • Noting that you will need to have your switch completed and your current email and/or mobile number registered with Nova
  • If you don’t have your details; email, phone number or date of birth up to date (if the number or email doesn’t match the one partially shown) or registered with your Nova account then you will need to call the Nova call centre and update your information before trying the registration again – be aware that data update syncing is done every 6 hours during the day so you will need to try registering again later