Home Phone

Available with broadband.

Unlimited calling with our home phone plans

Catching up with friends and family is a lot easier with our unlimited calling options. Choose the plan you need and start chatting away.

Add a Home Phone service to your Nova Broadband Plan for just $10 per month. The base package includes unlimited calling to standard NZ landlines, call waiting and caller ID services. Voicemail is also available on request.

Additional packages can provide unlimited calling to standard NZ mobiles and International landlines for $10 per month each.

Unlimited calling is subject to Nova’s Fair Use Policy and excludes calls to “0900”, “018”, “0161”, “0172” and “059” numbers.

Home Phone uses Voice over Internet Protocol (VoIP)

Our home phone services use the internet, rather than traditional copper lines. If you use medical alarms, monitored security, life-support, or other devices that need a copper landline:

Check with the device supplier or manufacturer to make sure it works with VoIP. If it doesn’t, please don’t sign up for our home phone service.
Test your devices once your phone is set up.
Contact the supplier if anything stops working. If there's a power or broadband outage, the landline will also stop working - including for calling 111.

If someone in your home depends on a landline for health, safety, or disability reasons, you might qualify as a Vulnerable Consumer and get extra help.

Frequent questions

Will my VoIP phone work if there is a power outage?

Phones that run on VoIP Technology won’t work if there is a power outage or other internet disabling event. In the event of a power outage you may not be able to use our service to dial 111. We recommend you keep your mobile phone charged for emergencies (but note that these services can also be subject to other outage issues).

If you, or someone in your household, relies on a landline connection for medical, safety or disability reasons, you may be able to apply to be listed as a Vulnerable Consumer. Information on who can qualify as a Vulnerable Consumer and how to apply is set out here.

Can I keep my home phone number?

You can keep your current phone number when you switch your home phone to Nova. Just let us know what your phone number or numbers are when you sign up to one of our phone plans and we will transfer them for you. There is no need to contact your current service provider as we will arrange everything for you.

What if I want to keep my existing copper landline?

If you want to keep your existing copper landline phone service let us know. We'll move your broadband over to Nova, but we'll leave your landline phone connected.

You will need to continue to pay your current landline provider for your copper phone connection.

Monitored Medical and Security alarms

If you have a service such as a monitored security and/or medical alarm, life-support or other critical-support devices, or any service/device that requires a copper landline phone:

Check with your supplier or the manufacture to see if the device will work with our internet and phone services.
Test the alarm works once Nova has transferred your services.
Contact your supplier if you have any issues with the alarm.

St John’s offer wireless medical alarms. Before signing with us, give them a call to discuss your options. https://www.stjohn.org.nz/Medical-Alarms/

If you rely on a medical alarm, life-support or other critical-support or monitored service, and the provider of these services cannot guarantee its compatibility with our internet/phone services, you should NOT sign up for our services