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Nova's response to COVID - 19

As the Coronavirus (COVID-19) situation continues to evolve, we want to let you know what we are doing for our customers and team members.

Our service

The safety and wellbeing of our customers, their families and our employees is our key priority.

Due to the nature of our business of providing energy and telecommunication services, we are classified as an essential service. Our business operations will therefore continue, with changes to adhere to the government’s restrictions and where possible we will have employees working from home.

We have put our business continuity plan in place to ensure we can continue to operate as normally as possible.

Supporting you and our team

As a business which interacts with thousands of Kiwis every day through our employees and contractors, we have a responsibility to help keep people safe. We’re continuously adapting to follow Government directions and guidelines.

Our team will work as hard as we can to maintain our customer service levels, however during this time you could experience longer than usual wait times.

We’re here to help

You can keep up to date with your account remotely by using the Nova App, which can be downloaded from Google Play or the App Store.

You can continue to email us at and if you have any questions or would like to discuss your situation with us, please do not hesitate to get in touch.

We’ll endeavour to keep you updated on any important changes as and when these occur

Stay safe

The Nova team