I am on a fixed term plan; I thought my prices were fixed?

Nova will not be changing our energy pricing at this time.

However, as part of this move to a single electricity bill, the pricing on your Nova bill will change because the charges from The Lines Company are now added to Nova’s energy pricing. 

Under our Fixed Term Plan Special Terms, we have the ability to adjust your pricing: 

“if, for any reason, the information we have relied on to set your pricing is incorrect and/or requires amendment (e.g., if your metering set-up or capacity and/or pricing category is incorrect or changes during the Term).”

In this case both the information we relied upon to set pricing and all price categories in The Lines Company region have changed.