Financial difficulties

Budgeting Advice and Social Agencies

You can always call us to discuss payment options on 0800 668 236. For further financial advice there are free budgeting services in almost every community in New Zealand. For details on your local service or for more information call 0800 345 123 weekdays 8am to 8pm and Saturdays 10am to 2pm or visit or You may also want to contact Work and Income on 0800 559 009 or visit to find out if you are entitled to financial assistance.

Nova’s payment options

We offer a range of ways to pay your Nova Energy account including variable direct debit, where the total amount of your bill is automatically paid from your bank account or your credit card on the due date. We also offer a fixed-rate direct debit where a set amount is paid on a regular basis, as well as internet banking, telephone banking, automatic payment and cheque payment options.