If you or anyone in your household is medically dependent on electricity please contact us. A medically dependent consumer is someone who is dependent on mains electricity for critical medical support, where loss of electricity might result in serious harm to them.
Critical medical equipment includes, but is not limited to, renal dialysis machines, ventilators and oxygen concentrators and can also include non-medical equipment needed to support medical treatment (i.e. a microwave to heat fluids for renal dialysis).
The medical dependency will be recorded against your account so that you stay connected (unless it is a situation outside of our control, for which you will need a back-up plan).
For more information on medical dependency and to register click here.