When you sign up for broadband, we’ll provide you with a router or modem to use. This will be based on your connection type and selected services.
You can use your own modem/router so long as:
a) it’s capable of the PPPoE networking protocol; and
b) it works for the type of broadband connection you have (ADSL, VDSL or Fibre)
c) it hasn’t been locked by a previous broadband supplier; and
d) you don’t require a VoIP home phone service from us.
Beyond providing the settings needed to connect your modem to our network, we cannot support or troubleshoot Wi-Fi and network performance if you’ve chosen to use your own modem.
If you’re having technical difficulties with your own modem, you’ll need to contact the manufacturer for assistance.