What’s a “final read” and do I need to arrange for one?

When you move out of a property, we’ll need a final meter reading so that you’re only charged for the energy you’ve used. The meter reading at your current property should be taken on the day that you move out.

If you have a smart meter that can be read remotely, you won’t need to do anything.

To submit your final meter read, you could use:

  1. The Nova Hub
  2. Our website's meter reading form
  3. Call us on 07 306 2700 (or 0800 668 236) or email us.

If you’re unsure on how to read your meter, just call us on 0800 668 236 for help.