Scam alert - keep safe online

From time to time, we receive reports of Nova customers and members of the public being targeted by scams in the form of emails, website pages, and phone calls

Current scam

We are aware of an email scam being sent to non-Nova customers. It claims that the recipient has an “Unclaimed package” and uses some imagery from one of our customer surveys.

Nova Scam Alert


These is not a legitimate communication from Nova and we strongly encourage you not to click on any links in the email if you receive one.

Reporting a scam

If you're unsure whether the call, email or website is genuine feel free to contact us on 0800 668 236 or by email at

CERT NZ is your first port of call when you need to report a cyber security problem. CERT NZ supports businesses, organisations and individuals affected by cyber security incidents, and provide trusted and authoritative information and advice.

For more information visit the following trusted websites:

The Department of Internal Affairs website’s scam reporting page here.

The NZ Government’s Consumer Protection website’s Scamwatch page here.