Our Payment Plan is offered to customers in accordance with our General Terms and Conditions (“General Terms”), our Privacy Policy, our Customer Care Policy and the following special terms (“Special Terms”). If there is any conflict between our General Terms and the Special Terms of this Plan, the Special Terms will apply.
- On this Payment Plan, the outstanding amount owed to us on your account (“Outstanding Amount”) at the date this Plan is entered will be paid off in regular minimum instalments, over a fixed period, as agreed with you.
- While on this Payment Plan:
- You must make each minimum payment at the agreed payment frequency, using any payment method as set out in our Customer Care Policy. If you would like to change the amount or frequency of your payments, you should contact us.
- We will send you account invoices on a monthly basis – regardless of whether your agreed payment frequency is weekly, fortnightly or monthly. Each invoice will have an additional line item stating your Outstanding Amount balance, separate from the current amount owed on your account.
- This Payment Plan only applies to your Outstanding Amount at the date this Plan is entered. You remain liable to pay all other invoices and account charges as these fall due, as well as making the agreed minimum payments towards your Outstanding Amount at the agreed frequency.
- You may elect to pay more than your minimum payment amount and/or elect to pay your entire Outstanding Amount (in one lump-sum payment), at any time prior to your final payment date. However, it is important to let us know if you want to do this, because any payments made over the minimum payment amount or any off-cycle payments you make will first be allocated to the current amount owed on your account (if any) or appear as a credit to your account, before subsequently being applied to the next minimum payment installment when it falls due or your next account invoice or other account charge (whichever comes first).
- We will monitor your bill amounts and payments on a regular basis while you are on the Payment Plan to ensure it is working well for you and us. Please note that:
- If you miss a payment, we will get in touch and your minimum payment amount and/or payment frequency may require review and adjustment.
- If you continue to miss payments and/or fail to pay your other invoices and account charges as they fall due, then this Payment Plan may be cancelled by us and you will become at risk of disconnection for non-payment (subject to our disconnection process, noting that disconnection for non-payment is always a measure of last resort).
- You may request to cancel your Payment Plan arrangement at any time. Once cancelled, any Outstanding Amount balance will be payable immediately.
- We reserve the right to change or withdraw this Plan, at any time, without notice.