Terms and conditions
Standard Terms
- General Terms for Residential Energy Customers 2015
- General Terms for Broadband Customers 2023
- General Terms for Mobile Customers 2023
- General Terms and Conditions for Commercial Customers 2015
- Direct Debit Terms and Conditions
- Product Purchase Terms
- Deferred Payment
- Website terms of use
- Standard Mobile Rates
- Roaming Additional Terms
- WiFi Calling Additional Terms
- Transfer Your Number Additional Terms
- Nova Charge Hub Business Portal Software Licence Terms
Promotional Terms
Residential Plan Terms
- Electricity Plan Special Terms
- Electricity Multisaver Plan Special Terms
- Natural Gas Plan Special Terms
- Natural Gas Multisaver Plan Special Terms
- Smart Bundle Plan Special Terms
- Broadband Plan Special Terms
- Broadband Multisaver Plan Special Terms
- Endless Mobile Plan Special Terms
- Endless Mobile Multisaver Plan Special Terms
Business Plan Terms
- Business Electricity Plan Special Terms
- Business Electricity Multisaver Plan Special Terms
- Business Natural Gas Plan Special Terms
- Business Natural Gas Multisaver Plan Special Terms
- Business Fixed Energy Natural Gas Plan Special Terms
- Business Broadband Plan Special Terms
- Business Broadband Multisaver Plan Special Terms
- Business Broadband Multisaver 24-month Plan Special Terms
- Small Business Endless Mobile Plan Special Terms
- Small Business Endless Mobile Multisaver Plan Special Terms
- Business Group Endless Mobile Plan Special Terms
- Business Group Endless Mobile Multisaver Plan Special Terms