Terms and conditions

• Website terms of use
• Direct Debit terms and conditions

Terms and conditions for residential customers

• General Terms for Residential Energy Customers 2015
• General Terms for Residential Broadband and/or Phone Customers 2018
• Deferred Payment
• Weekly or Fortnightly Billing Special Terms
• Nova Hub App Prize Draw Promotion Terms and Conditions

Residential broadband terms

• TV Bundle Plan Special Terms - October 2021
• Multisaver Broadband Plan Special Terms - October 2021
• Broadband Plan Special Terms - October 2021
• Powerful WiFi Prize Draw Promotion Terms and Conditions

Residential energy terms

• Electricity Plan Special Terms - October 2021
• Natural Gas Plan Special Terms - October 2021
• Multisaver Natural Gas Plan Special Terms - October 2021
• Gas Water Heating Special Terms

Terms and conditions for commercial customers

• General Terms and Conditions for Commercial Customers 2015
• Business Electricity Plan Special Terms
• Business Natural Gas Plan Special Terms
• Business Multisaver Natural Gas Plan Special Terms
• Business EnergySure Multisaver Natural Gas Plan 2023 Special Terms
• Business EnergySure Multisaver Natural Gas Plan 2024 Special Terms
• Business EnergySure Electricity Plan 2023 Special Terms
• Business EnergySure Natural Gas Plan 2023 Special Terms
• Business EnergySure Natural Gas Plan 2024 Special Terms
• Business EnergyFix Natural Gas Plan Special Terms