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Terms and conditions

  • Website terms of use
  • Direct Debit terms and conditions

Terms and conditions for residential customers

  • General Terms for Residential Energy Customers 2015
  • General Terms for Residential Broadband and/or Phone Customers 2018
  • Deferred Payment
  • Weekly or Fortnightly Billing Special Terms

Residential broadband terms

  • Bonus Broadband Plan Special Terms 2020
  • TV Bundle Plan Special Terms 2020
  • Super WiFi Broadband Plan Special Terms 2020
  • Freedom Broadband Plan Special Terms 2020
  • Plume Special Terms
  • Choices Plan Special Terms

Residential energy terms

  • Bonus Plan Special Terms 2020
  • Dual Bonus Plan Special Terms 2020
  • Freedom Plan Special Terms 2020
  • Certainty Plan Special Terms 2020
  • Gas Water Heating Special Terms
  • Home EV Special Terms

Terms and conditions for commercial customers

  • General Terms and Conditions for Commercial Customers 2015
  • Business Freedom Plan Special Terms (Electricity)
  • Business Freedom Plan Special Terms (Gas)
  • Business EnergySure Electricity Plan Special Terms
  • Business EnergySure Natural Gas Plan Special Terms
  • Business Dual EnergySure Plan Special Terms
  • Business Smart Energy Plan Special Terms
  • Business Dual Smart Energy Plan Special Terms

Get the Nova App

Download the app to:

  • Get notifications and handy reminders about your bill
  • View your electricity and/or gas usage graphs
  • Pay your bill by credit card or online eftpos
  • Set up a direct debit
  • Submit a meter reading
  • See your broadband plan information
Get the Nova App
  • App Store
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