Terms and conditions
Standard Terms
- General Terms for Residential Energy Customers
- General Terms for Broadband Customers
- General Terms for Mobile Customers
- General Terms and Conditions for Commercial Customers
- Direct Debit Terms and Conditions
- Product Purchase Terms
- Deferred Payment
- Website terms of use
- Standard Mobile Rates
- Roaming Additional Terms
- WiFi Calling Additional Terms
- Transfer Your Number Additional Terms
- Nova Charge Hub Business Portal Software Licence Terms
- Payment Plan Special Terms
- Fixed Direct Debit Payment Plan Special Terms
- Smoothpay Payment Plan Special Terms
Residential Plan Terms
- Electricity Plan Special Terms
- Electricity Multisaver Plan Special Terms
- Natural Gas Plan Special Terms
- Natural Gas Multisaver Plan Special Terms
- Smart Bundle Plan Special Terms
- Broadband Plan Special Terms
- Broadband Multisaver Plan Special Terms
- Endless Mobile Plan Special Terms
- Endless Mobile Multisaver Plan Special Terms
Business Plan Terms
- Business Electricity Plan Special Terms
- Business Electricity Multisaver Plan Special Terms
- Business Fixed Energy Electricity Plan Special Terms
- Business Natural Gas Plan Special Terms
- Business Natural Gas Multisaver Plan Special Terms
- Business Fixed Energy Natural Gas Plan Special Terms
- Business Broadband Plan Special Terms
- Business Broadband Multisaver Plan Special Terms
- Business Broadband Multisaver 24-month Plan Special Terms
- Small Business Endless Mobile Plan Special Terms
- Small Business Endless Mobile Multisaver Plan Special Terms
- Business Group Endless Mobile Plan Special Terms
- Business Group Endless Mobile Multisaver Plan Special Terms