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Home Phone

Available with broadband.

Lady Landline

Unlimited calling with our home phone plans

Catching up with friends and family is a lot easier with our unlimited calling options. Choose the plan you need and start chatting away.

Add a Home Phone service to your Nova Broadband Plan for just $10 per month. The base package includes unlimited calling to standard NZ landlines, call waiting and caller ID services. Voicemail is also available on request.

Additional packages can provide unlimited calling to standard NZ mobiles and International landlines for $10 per month each.

Unlimited calling is subject to Nova’s Fair Use Policy and excludes calls to “0900”, “018”, “0161”, “0172” and “059” numbers.

Sign up for broadband and phone

Home Phone

$10/mthNZ Landline calling
  • Enjoy unlimited calling to standard NZ landline numbers
  • Includes call waiting and caller ID. Voicemail also available on request
  • Only available with our Nova Broadband
  • Keep your current landline number

NZ Mobile calling

$10/mth
  • Only available with our Home Phone service
  • Enjoy unlimited calling to standard NZ mobile numbers

International calling

$10/mth
  • Only available with our Home Phone service
  • Enjoy unlimited calling to international landlines in 35 countries*

* International Calling Countries: Argentina, Australia, Brazil, Canada, China, Czech Republic, Denmark, France, Germany, Greece, Hong Kong, Hungary, Iceland, India, Ireland (Republic), Italy, Japan, Malaysia, Mexico, Norway, Peru, Poland, Portugal, Puerto Rico, Romania, Russia, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, Venezuela, United Kingdom and USA.

Landline phone

Voice over Internet Protocol (VoIP)

Our home phone services use the internet, rather than traditional copper lines. If you use medical alarms, monitored security, life-support, or other devices that need a copper landline:

  1. Check with the device supplier or manufacturer to make sure it works with VoIP. If it doesn’t, please don’t sign up for our home phone service.
  2. Test your devices once your phone is set up.
  3. Contact the supplier if anything stops working. If there's a power or broadband outage, the landline will also stop working - including for calling 111.

If someone in your home depends on a landline for health, safety, or disability reasons, you might qualify as a Vulnerable Consumer and get extra help.

Frequent Questions

What happens to my home phone when there's no power? keyboard_arrow_down

Our home phone service uses the internet (VoIP technology), so if the power or broadband goes out, the landline won’t work - including for calling 111.

We recommend keeping a charged mobile phone nearby in case of emergencies.

If someone in your home depends on a landline for health, safety, or disability reasons, you might qualify as a Vulnerable Consumer and get extra help.

Can I keep my home phone number? keyboard_arrow_down

You can keep your current phone number when you switch your home phone to Nova. Just let us know what your phone number or numbers are when you sign up to one of our phone plans and we will transfer them for you. There is no need to contact your current service provider as we will arrange everything for you.

What if I want to keep my existing copper landline? keyboard_arrow_down

Simply let us know that you want to keep an existing copper landline phone service. We can switch your broadband over to Nova and leave your landline phone connected with your existing service provider. 

You'll need to continue paying your current landline provider for your copper phone connection.

Monitored Medical and Security alarms keyboard_arrow_down

If you have a service such as a monitored security and/or medical alarm, life-support or other critical-support devices, or any service/device that requires a copper landline phone: 

  • Check with your supplier or the manufacture to see if the device will work with our internet and phone services.
  • Test the alarm works once Nova has transferred your services.
  • Contact your supplier if you have any issues with the alarm.

St John’s offer wireless medical alarms. Before signing with us, give them a call to discuss your options. https://www.stjohn.org.nz/Medical-Alarms/

If you rely on a medical alarm, life-support or other critical-support or monitored service, and the provider of these services cannot guarantee its compatibility with our internet/phone services, you should NOT sign up for our services

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