Billing & Payments
- east What is the difference between a low user and standard user electricity plan?
- east Will I still be able to see a breakdown of The Lines Company Charges on my bill?
- east I’m a current Nova customer. What happens to my bill when I go on this Plan?
- east What can cause a high bill?
- east What do I need to do ahead of the change?
- east Will I still receive The Lines Company Discount?
- east I am on a fixed term plan; I thought my prices were fixed?
- east If I go on this Plan will I still be eligible for Nova’s natural gas and broadband Multisaver plans?
- east How do I set up a direct debit?
- east Who does this change apply to?
- east Who should I contact to set up a new electricity connection?
- east Am I going to pay more?
- east How do I choose the right electricity plan?
- east What are the different ways I can receive my bills?
- east What is your resolution process if I have an issue
- east Who should I call if the power is out, or I want to report a fault?
- east What do all the terms on my bill mean?
- east Will my prices change?
- east What are Nova's bank details?
- east How can I get my bill sent by email?
- east What are your fees?
- east How can I pay my bill?
- east Service Fees
- east Energy saving tips and advice
- east What are your energy rates?
- east I am an existing Nova business customer, can I get the Multisaver Combo?
- east I can’t open my e-bill invoice
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