Service Fees
Sometimes we need to charge fees for additional services. These fees cover electricity, natural gas and broadband. They’re all inclusive of GST.
Valid from 1 February 2024.
All costs include GST.
| Payments | |
| Payment dishonour | $10 |
| Broken payment arrangement fee | $30 |
| Late payment fee | $25 |
| Over the counter payment fee For payments made in person at NZ Post etc. (Applies from 1 March 2024) | $3.50 |
| Credit/Debit card processing fee | 1% |
| Paper bill fee (Applies from 1 March 2024) | $2 |
| Bond | Electricity | Gas | Broadband | Dual |
|---|---|---|---|---|
| Residential | $150 | $150 | $150 | $300 |
| Commercial | Quoted | Quoted | Quoted | Quoted |
| Electricity | Gas | |
|---|---|---|
| Meter reading | ||
| Final meter reading fee | $37.50 | $37.50 |
| Special meter reading fee (Charged where the meter reader is required to make a special visit to read the meter) | $37.50 | $37.50 |
| Attendance fee for a meter investigation | $150 | $150 |
| Meter disconnection or reconnection | ||
| Disconnection - standard meter | $150 | $150 |
| Disconnection - advanced meter | $25 | $25 |
| Reconnection - standard meter | $150 | $150 |
| Reconnection - advanced meter | $25 | $25 |
| After-hours reconnection - standard meter (From 4.30 pm to 8.30 am or during public holiday and weekends) | $250 | $250 |
| After-hours reconnection - advanced meter (From 4.30 pm to 8.30 am or during public holiday and weekends) | $70 | $70 |
| After-hours reconnections for multiple connections at same site | Quoted | Quoted |
| Other metering | ||
| Meter accuracy test - residential (per meter) | $225 | Quoted |
| Electricity meter resealing fee (per meter) | $225 | Quoted |
| Meter site verification | $225 | Quoted |
| Meter reconfiguration / upgrade/ downgrade | Quoted | Quoted |
| Electricity meter relocation / shift (per meter) | $225 | Quoted |
| Electricity Builder's Temporary Supply (BTS) | Quoted | Quoted |
| New ICP connection | Quoted | Quoted |
| Combining meters | Quoted | Quoted |
| Adding a meter | $225 | Quoted |
| Meter change / replacement | $225 | Quoted |
| Temporary disconnection and reconnection for safety | $150 | $150 |
| Meter removal | $225 | Quoted |
| Permanent disconnection | Quoted | Quoted |
| Faults visits (non network) | ||
| Emergency faults call out fee (if no fault found) | $225 | $225 |
| Emergency faults call out fee - after-hours (if no fault found) | $225 | $225 |
| Broadband and Phone | |
| Residential Standard ONT relocation (up to 20 meters from original location) | $200 |
| Residential ONT relocation - after hours (After 5pm weekdays or weekends and public holidays (up to 20 meters from original location) | $350 |
| Business Broadband Set-up Fee | $113.85 |
| Broadband Support Technician Fee | $130 |
| Commercial ONT relocation | $425 |
| Broadband non-standard Installation Costs (Where additional work is required to complete connection) | Quoted |
| Faults call out fee (if no fault found) | $170 |
| Telco Field Technician Investigation Fee | $170 |
| Customer Fault Restoration Fee - Telco (Where the customer has requested work to be undertaken to resolve a fault at their end) | Quoted |
| Late Cancellation or Access Issue (Where work is unable to be completed after a technician has gone to site) | $60 |
| Equipment fee (per NetComm NF18ACV) | $129 |
| Equipment fee (per Nokia Beacon 2) | $99 |
| Equipment fee (per Grandstream HT812 2-port ATA) | $89 |
